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- Tasks: Lead a dynamic support team in a fast-paced trading environment and enhance client service.
- Company: Join a leading trading technology firm with a focus on innovation and collaboration.
- Benefits: Gain exposure to live trading, direct client interaction, and a clear leadership path.
- Why this job: Shape the future of support operations and make a real impact in financial markets.
- Qualifications: Experience in production support, Unix/Linux, SQL, and strong communication skills.
- Other info: Enjoy a hybrid work model with opportunities for professional growth and development.
The predicted salary is between 60000 - 80000 £ per year.
Operations Lead / Support Team Lead - Electronic Trading Overview
Company | Trading Technology, Market Infrastructure, Financial Markets
Impact | Client service, live trading operations, first-line team performance
Hybrid | 3 days a week in-office
Benefits | Exposure to live exchange-style environments, direct client interaction, real ownership, a genuine leadership path, and the chance to shape how a support function operates rather than just inherit a ticket queue.
The Role
Enjoy being the person who brings calm, structure, and direction when things get busy? This is a lead-level operations seat in a live trading environment where your job won’t be to sit quietly waiting for tickets. You’ll take ownership of how the first-line support team works day to day. That means improving how work gets triaged, how issues get communicated, how releases are supported, and how clients experience the service. You’ll be the link between a first-line support team and deeper second-line operational expertise. So this suits you if you’ve done hands-on production support before, but now want more ownership over standards, coordination, and team effectiveness.
You’ll still need enough technical depth to understand Unix/Linux environments, SQL, trading connectivity, and the reality of supporting business-critical systems. But this is not about being the most technical person in the room. It’s about making the team better, making the service sharper, and making sure things don’t drift. You’ll work closely with operations leadership, infrastructure, and internal stakeholders to improve workflows, support releases, handle incidents properly, and raise the bar on first-line support.
The team works a weekly rota covering 07:00–18:00, and there may be some evening and weekend work from time to time.
What makes this worth looking at
You’ll get more than a standard support lead title here. You’ll have genuine room to shape process, improve client handling, and influence how a critical support function runs. You’ll be close to live platforms, connected clients, and real operational decision-making. And if you like the idea of combining team guidance, stakeholder coordination, and production support in a regulated trading environment, this is a strong move.
What you’ll need
You’ve probably already spent time in a production support, operations, or trading systems environment where uptime matters and mistakes cost money. The strongest fit will likely come from experience in at least three of these areas:
- Supporting live business-critical platforms in financial services, trading, exchange, or fintech environments
- Working with Unix/Linux systems and SQL in production
- Handling incidents, coordinating across teams, and keeping communication clear under pressure
It’ll also help if you’ve dealt with FIX connectivity, client-facing support, release activity, monitoring tools, or mentoring less experienced team members.
You’ll be doing things like:
- Running and improving the day-to-day operation of the first-line support team
- Coordinating issues, work allocation, follow-up, and communication across internal teams and external clients
- Supporting releases, monitoring production activity, and improving operational workflows over time
Interview Process
CV Review > Screening Call > Submission > Client Interviews > Offer
If this sounds like your kind of environment, apply and we’ll set up a confidential conversation. We can talk you through the team, the platform, and why this could make sense as your next move.
Support Team Lead - Electronic Trading employer: Ocean Red
Contact Detail:
Ocean Red Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Lead - Electronic Trading
✨Tip Number 1
Get to know the company inside out! Research their trading technology and market infrastructure. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be coordinating between teams and clients, being clear and concise is key. Try mock interviews with friends or use online platforms to sharpen your responses.
✨Tip Number 3
Show off your leadership potential! Think of examples from your past where you've improved team performance or handled incidents under pressure. This will demonstrate that you’re ready to take ownership in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can set up a confidential chat to discuss how you can fit into our dynamic team.
We think you need these skills to ace Support Team Lead - Electronic Trading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on production support experience and any relevant technical skills like Unix/Linux and SQL. We want to see how you can bring calm and structure to a busy environment!
Showcase Your Leadership Skills: Since this role is all about leading a first-line support team, don’t forget to mention any previous leadership or mentoring experiences. We’re looking for someone who can improve team effectiveness and client handling, so let us know how you've done this in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially under pressure. Make sure your application reflects your ability to coordinate and communicate effectively across teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get the ball rolling on a confidential conversation about this exciting opportunity!
How to prepare for a job interview at Ocean Red
✨Know Your Stuff
Make sure you brush up on your knowledge of Unix/Linux systems and SQL. Be ready to discuss how you've supported live business-critical platforms in the past. This role is all about understanding the technical side, so having specific examples at your fingertips will show that you're not just familiar with the concepts but have real hands-on experience.
✨Show Your Leadership Skills
This position is all about taking ownership and leading a team. Think of examples where you've improved processes or guided a team through tough situations. Be prepared to share how you’ve coordinated across teams and communicated effectively under pressure. They want to see that you can bring calm and structure when things get hectic.
✨Client Interaction is Key
Since this role involves direct client interaction, be ready to talk about your experience in client-facing support. Highlight any instances where you’ve successfully managed client expectations or resolved issues quickly. Showing that you understand the importance of client service in a trading environment will set you apart.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle incidents or improve workflows in a live trading environment. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills, which are crucial for this role.