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For Companies At a Glance
- Tasks: Lead a dynamic support team in a fast-paced trading environment and enhance client service.
- Company: Innovative trading technology firm with a focus on market infrastructure.
- Benefits: Gain exposure to live trading, direct client interaction, and leadership opportunities.
- Why this job: Shape the future of support operations while making a real impact in financial markets.
- Qualifications: Experience in production support, Unix/Linux, SQL, and incident coordination.
- Other info: Hybrid work model with excellent career growth potential.
The predicted salary is between 60000 - 80000 £ per year.
Operations Lead / Support Team Lead - Electronic Trading
Overview
- Company: Trading Technology, Market Infrastructure, Financial Markets
- Position: Operations Lead / Support Team Lead
- Impact: Client service, live trading operations, first-line team performance
- Size: Lean, specialist operations environment
- Skills: Production Support, Unix/Linux, SQL, FIX, Incident Coordination
- Location: London
- Hybrid: 3 days a week in-office
- Benefits: Exposure to live exchange-style environments, direct client interaction, real ownership, a genuine leadership path, and the chance to shape how a support function operates rather than just inherit a ticket queue
The Role
Enjoy being the person who brings calm, structure, and direction when things get busy? This is a lead-level operations seat in a live trading environment where your job won’t be to sit quietly waiting for tickets. You’ll take ownership of how the first-line support team works day to day. That means improving how work gets triaged, how issues get communicated, how releases are supported, and how clients experience the service.
You’ll be the link between a first-line support team and deeper second-line operational expertise. So this suits you if you’ve done hands-on production support before, but now want more ownership over standards, coordination, and team effectiveness. You’ll still need enough technical depth to understand Unix/Linux environments, SQL, trading connectivity, and the reality of supporting business-critical systems. But this is not about being the most technical person in the room. It’s about making the team better, making the service sharper, and making sure things don’t drift.
You’ll work closely with operations leadership, infrastructure, and internal stakeholders to improve workflows, support releases, handle incidents properly, and raise the bar on first-line support. The team works a weekly rota covering 07:00–18:00, and there may be some evening and weekend work from time to time.
What makes this worth looking at
You’ll get more than a standard support lead title here. You’ll have genuine room to shape process, improve client handling, and influence how a critical support function runs. You’ll be close to live platforms, connected clients, and real operational decision-making. And if you like the idea of combining team guidance, stakeholder coordination, and production support in a regulated trading environment, this is a strong move.
What you’ll need
You’ve probably already spent time in a production support, operations, or trading systems environment where uptime matters and mistakes cost money. The strongest fit will likely come from experience in at least three of these areas:
- Supporting live business-critical platforms in financial services, trading, exchange, or fintech environments
- Working with Unix/Linux systems and SQL in production
- Handling incidents, coordinating across teams, and keeping communication clear under pressure
It’ll also help if you’ve dealt with FIX connectivity, client-facing support, release activity, monitoring tools, or mentoring less experienced team members.
You’ll be doing things like:
- Running and improving the day-to-day operation of the first-line support team
- Coordinating issues, work allocation, follow-up, and communication across internal teams and external clients
- Supporting releases, monitoring production activity, and improving operational workflows over time
Interview Process | CV Review > Screening Call > Submission > Client Interviews > Offer
If this sounds like your kind of environment, apply and we’ll set up a confidential conversation. We can talk you through the team, the platform, and why this could make sense as your next move.
Support Team Lead - Electronic Trading in Stoke-on-Trent employer: Ocean Red
Contact Detail:
Ocean Red Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Lead - Electronic Trading in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their trading technology and market infrastructure. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would handle incidents or improve team performance in a live trading environment. Use your past experiences to illustrate your problem-solving skills and leadership potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take ownership of your career.
We think you need these skills to ace Support Team Lead - Electronic Trading in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your production support experience, especially in trading or financial services, to show us you’re the right fit.
Showcase Your Technical Skills: Don’t shy away from mentioning your familiarity with Unix/Linux, SQL, and incident coordination. We want to see how your technical background can help improve our first-line support team.
Communicate Clearly: In your application, be clear and concise about your achievements and how you’ve handled pressure in past roles. We value strong communication skills, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Ocean Red
✨Know Your Tech Basics
Make sure you brush up on your Unix/Linux and SQL skills before the interview. Being able to discuss how these technologies play a role in production support will show that you’re not just a leader but also technically savvy.
✨Showcase Your Incident Management Skills
Prepare examples of how you've handled incidents in high-pressure situations. Be ready to explain your thought process, how you coordinated with teams, and what the outcomes were. This will demonstrate your ability to keep calm and lead effectively.
✨Understand Client Interaction
Since this role involves direct client interaction, think about times when you’ve improved client experiences or resolved issues. Highlighting your communication skills and client service mindset will set you apart from other candidates.
✨Be Ready to Discuss Process Improvements
Come prepared with ideas on how you would improve workflows and team effectiveness. Showing that you have a proactive approach to enhancing operations will resonate well with the interviewers looking for someone to shape their support function.