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- Tasks: Become a strategic partner for top energy trading firms, driving product adoption and client success.
- Company: Join a fast-growing B2B SaaS company revolutionising risk management in global trading.
- Benefits: Enjoy competitive pay, annual bonuses, private healthcare, and flexible working options.
- Why this job: Be part of a dynamic team, making a real impact in the energy and commodities sector.
- Qualifications: Experience in Customer Success or Account Management within B2B SaaS is essential.
- Other info: Hybrid role based in London, with 2-3 days in the office each week.
The predicted salary is between 36000 - 60000 £ per year.
Company: B2B SaaS, RiskTech, Energy & Commodities Trading
Impact: Customer adoption, Relationship management, Product expansion
Size: Under 500 people
Skills: Stakeholder engagement, SaaS onboarding, Risk & trading domain knowledge
Location: London (Hybrid)
Hybrid: 2–3 days/week in-office (flexible based on client needs)
Offer: Competitive base + bonus
Benefits: Annual bonus, private healthcare, pension, flexible working, career progression within a growing company
The Role: Do you want to work in a role where you’ll become a strategic partner to some of the world’s most sophisticated energy and commodities trading firms? This fast-growing B2B SaaS business is redefining how global trading firms manage credit, market, liquidity, and regulatory risk — with a platform trusted by Tier 1 players across Europe, the U.S., and Asia. As Client Success Manager, you’ll report directly to the Head of Client Success and take full ownership of client relationships — driving product adoption, retention, and growth. You’ll serve as the go-to point of contact for a portfolio of enterprise customers, ensuring they get maximum value from the platform. You’ll collaborate with cross-functional teams across Product, Engineering, Support, and Delivery — acting as the client’s voice internally while managing expectations externally. The role is hybrid with a London HQ — typically 2–3 days per week in the office (Tues–Thurs), depending on client meetings and team collaboration.
What makes you a great fit:
- You’ve worked in Customer Success, Account Management (Technical), or Professional Services within B2B SaaS — ideally with enterprise clients
- You understand the world of energy, commodities, financial markets, or risk management
- You know how to speak to senior stakeholders — from Heads of Risk to CTOs
- You’re proactive, organised, and always looking to deliver value
- You’re confident handling onboarding, training, renewals, and expansion conversations
- You thrive in fast-moving, collaborative environments where no two days are the same
Tech & Domain Stack: Energy & commodities trading | RiskTech | SaaS | Enterprise onboarding | Regulatory & market risk | Stakeholder management | Agile environments
Interview Process: CV Review > Intro Call > Hiring Manager Interview > Stakeholder Panel > Offer
Click Apply to access the full briefing pack and book a confidential chat about your fit for the role.
Client Success Manager employer: Ocean Red Partners
Contact Detail:
Ocean Red Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with the energy and commodities trading sector. Understanding the key players, market trends, and regulatory challenges will help you speak confidently about the industry during interviews.
✨Tip Number 2
Network with professionals in the B2B SaaS and Client Success fields. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with stakeholder engagement. Be ready to share specific examples of how you've successfully managed relationships with senior stakeholders in previous roles.
✨Tip Number 4
Showcase your proactive approach by thinking of ways you can add value to the role. Consider how you would drive product adoption and retention for clients, and be prepared to share these ideas during your interview.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Professional Services within B2B SaaS. Emphasise your understanding of the energy and commodities trading sectors, as well as your ability to engage with senior stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your proactive approach. Mention specific examples of how you've driven product adoption and managed client relationships in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in stakeholder engagement, SaaS onboarding, and risk management. Use keywords from the job description to ensure your application stands out to hiring managers.
Prepare for Interviews: Research the company and its platform thoroughly. Be ready to discuss how you can add value to their clients and share examples of your past successes in similar roles during the interview process.
How to prepare for a job interview at Ocean Red Partners
✨Understand the Industry
Familiarise yourself with the energy and commodities trading sector, as well as the specific challenges related to risk management. Being able to discuss current trends and regulations will demonstrate your knowledge and interest in the field.
✨Showcase Your Client Success Experience
Prepare examples from your previous roles that highlight your experience in customer success or account management. Focus on how you drove product adoption and managed relationships with enterprise clients, as this is crucial for the role.
✨Engage with Stakeholders
Be ready to discuss how you've effectively communicated with senior stakeholders in the past. Highlight your ability to tailor your communication style to different audiences, especially when dealing with Heads of Risk or CTOs.
✨Demonstrate Proactivity and Organisation
Share instances where you took the initiative to solve problems or improve processes. Discuss how you stay organised in fast-paced environments, as this will show your potential to thrive in the dynamic setting of a B2B SaaS company.
