At a Glance
- Tasks: Manage vendor relationships and drive system development for cutting-edge retail solutions.
- Company: Join a dynamic team in the retail and hospitality tech space.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and quality.
- Why this job: Be the tech hero who ensures seamless system integration and user satisfaction.
- Qualifications: Bachelor's degree in IT or related field with 3-5 years of relevant experience.
The predicted salary is between 40500 - 49500 £ per year.
Vendor Management: Act as the primary technical point of contact for external application vendors and System Integrators (SIs). Manage their delivery timelines, review technical architectures, and ensure vendor deliverables meet internal quality and compliance standards.
System Execution & Implementation: Actively drive system development, configuration, and implementation tasks. Translate business requirements into robust technical briefs for vendors and see them through to successful deployment.
Interface Monitoring & Troubleshooting: Actively monitor data flows and system interfaces between the POS platforms and peripheral systems (ERP, CRM, Ticketing). Proactively identify, investigate, and resolve integration bottlenecks, data mismatches, or system failures.
System Ownership & Support: Serve as the primary internal technical expert for the Retail POS and F&B POS platforms, executing advanced troubleshooting alongside vendors when critical issues arise.
Governance & Monthly Reviews: Host and lead monthly system review meetings with internal business units and external vendors/SIs to track SLA compliance, system health, and project delivery timelines.
User Administration & Audit Compliance: Handle user access management and independently execute tasks, documentation, and technical evidence required for internal and external audits.
Testing & SDLC Lifecycle: Apply strong SDLC knowledge to lead User Acceptance Testing (UAT), formulate test cases, and oversee smooth deployment cycles.
Requirements:
- Bachelor's degree in Computer Science, Information Systems or related disciplines
- Minimum of 3-5 years of experience as a System Analyst, with a proven track record of successful system delivery in the Retail, F&B, or Hospitality industries
- Solid knowledge and hands-on experience supporting, configuring, and deploying Retail and F&B POS systems
- Proven ability to monitor and troubleshoot system interfaces (APIs, ETL, Web Services)
- Solid experience in working with different business stakeholders
- Well versed in collecting user requirements, streamlining & defining processes and preparing documentation
- Experience tracking vendor/SI deliverables and ensuring adherence to project scopes
- Strong technical skills for SQL querying, data analysis, log checking, and troubleshooting
- Solid knowledge of the SDLC and Project Management principles
- Proficiency in using AI tools (e.g., Copilot, ChatGPT) to accelerate documentation, scripting, or data analysis
- Strong analytical, problem solving and organisation skills; proven ability to work independently
- A good team player, proactive, self-motivated and committed to quality work
- Proficiency in both spoken and written English and Cantonese
*Candidates with more experience will be considered as Senior System Analyst
System Analyst employer: Ocean Park Corporation
Ocean Park Corporation is an excellent employer that fosters a vibrant work culture centred around environmental conservation and education. Employees benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact in the community while working in a unique and inspiring location. With a commitment to employee growth and development, Ocean Park offers a rewarding experience for those passionate about making a difference.
