At a Glance
- Tasks: Provide top-notch support for innovative software in a dynamic tech environment.
- Company: Join Ocean Infinity, a trailblazer in transforming maritime operations with technology.
- Benefits: Competitive salary up to £55,000, inclusive culture, and growth opportunities.
- Other info: Embrace a collaborative atmosphere where your ideas can make waves.
- Why this job: Be part of a team that challenges the status quo and drives real change at sea.
- Qualifications: Experience in 2nd/3rd line engineering and proficiency in programming languages required.
The predicted salary is between 55000 - 55000 £ per year.
We are using and creating technology to transform operations at sea to enable people and the planet to thrive. We are open-minded and fearless in our approach to innovation and don't believe in boundaries. We challenge everything and have massive ambitions to drag aging industries into the tech era. We take safety, equality and education very seriously, and our responsibilities don't stop at our front door. Our business is built on the belief that there's definitely a more environmentally responsible way to operate at sea. We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work. We offer opportunities for our people to develop beyond their role and span a multitude of disciplines. These are open to all, regardless of background and experience level. Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry. We are not your average workplace.
Ocean Infinity is seeking a Senior Application Engineer supporting internally developed Software in a live production environment. This role reports directly to the Head of Technology Support as part of a larger team supporting an innovative and high‑spec Tech environment.
What Will You Do
- Up to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis;
- Providing structured feedback to the internal development teams, identifying issues and driving improvements through real‑world insights;
- Mentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics;
- Working closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production;
- Managing tickets to ensure response and resolution SLA’s are met;
- Managing high priority tickets from inception to resolution, communicating with users Incident management;
- Participate in 24x7 on‑call support process.
Who You Are
- Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.
- Experience working with internally developed Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role.
- Proficiency working in Linux‑based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.
- Experience working with programming languages and frameworks such as JavaScript, Typescript and React; Python and/or C#;
- Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products;
- Good understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus;
- A can‑do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role;
- Excellent time management skills and ability to prioritise work in a fast‑paced environment;
- Effective verbal and written communication skills, to interpret requirements and present findings;
- Interested in others and strives to act in the best interests of the team.
Desirable
- At least two years of experience supporting internally developed applications as a 2nd/3rd line engineer;
- At least five years of experience working with programming languages;
- Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.
Salary for this position: Up to £55,000 per annum. The salary varies for this position as we are recruiting in multiple regional locations and job grades. The salary process is based on skills, abilities, and experience required.
What You Can Expect
At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences. We are driven by transforming the industry, through our technology, thoughts, behaviours and actions. Being inclusive and respectful to all is fundamental to who we are. It is the right thing to do and enables innovation and creativity to thrive. There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering. They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.
Senior Application Support Engineer in Southampton employer: Ocean Infinity
Ocean Infinity is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for QA Engineers to thrive. With a commitment to employee growth, we offer comprehensive training and development opportunities, alongside a competitive salary package. Located in a dynamic environment, our team enjoys a supportive atmosphere that values quality and excellence in every project.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ocean Infinity values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ocean Infinity might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ocean Infinity!
✨Direct Apply to Ocean Infinity
Let's not forget to apply directly through the Ocean Infinity website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Application Support Engineer in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ocean Infinity.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ocean Infinity. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ocean Infinity
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
