Infrastructure Technician in Southampton

We are using and creating technology to transform operations at sea to enable people and the planet to thrive. We are open-minded and fearless in our approach to innovation and don’t believe in boundaries. We challenge everything and have massive ambitions to drag aging industries into the tech era. We take safety, equality and education very seriously, and our responsibilities don’t stop at our front door. Our business is built on the belief that there’s definitely a more environmentally responsible way to operate at sea. We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work. We offer opportunities for our people to develop beyond their role and span a multitude of disciplines. These are open to all, regardless of background and experience level. Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry. We are not your average workplace.

This role supports IT infrastructure and activities related to our control centres, data centres, and vessels and reports to the Infrastructure Team Lead. The Technician is critical for minimizing downtime, ensuring data integrity, supporting business operations, and enabling the effective implementation of new technologies.

What Will You Do

• Support the installation, configuration, and maintenance of server, network, storage, and virtualization platforms;
• Perform data operations, including backups and physical data ingestion procedures;
• Continuously monitor the health and performance of the infrastructure, addressing issues such as downtime or degraded performance and triaging problems across the wider team;
• Manage patching of all server infrastructure, including hypervisors, storage and virtual machines;
• Support network cabling, patching, labelling, and documentation in office, data centre, and vessel environments;
• Serve as an escalation point for infrastructure related issues or inquiries;
• Monitor the ticketing queue to investigate and assign tickets accordingly;
• Maintain asset inventories, rack layouts, and system documentation;
• Develop and maintain trusted, positive relationships with employees, clients, and vendors;
• Act as the primary point of contact for incoming shipments, working closely with the logistics team to ensure smooth delivery and handling;
• Pack shipments and include necessary documentation;
• Identify, communicate, and mitigate risks and issues;
• Complete daily and weekly checks on infrastructure across different regions using current monitoring tools and processes;
• Collaborate with Infrastructure Engineers, Architects, and other Tech Team members to support project deployments and upgrades;
• Occasional travel to datacenters, vessels, and control centers to support field operations;
• Stay up to date with new products, tools, and techniques, encouraging their use within the business to promote continuous improvement of capability.

Who You Are

• 1–3 years of experience in an IT infrastructure or field service technician role;
• Knowledge of servers, storage, network, and security systems and technologies;
• Hands on experience with technical implementation and configuration of infrastructure and systems;
• Ability to work remotely as part of a small team servicing global organizational needs;
• Comfortable working independently or under supervision in remote or isolated environments;
• Experience working with tools like Windows Server, Active Directory, and basic virtualization platforms (e.g., VMware, Hyper‑V);
• Proficient in troubleshooting network & server infrastructure;
• Working knowledge of network protocols such as TCP/IP, DNS, DHCP, etc.;
• Strong interpersonal and people management skills;
• Thoughtful, thorough and conscientious;
• Ability to take ownership and engagement in the work;
• Excellent time management skills and ability to prioritize work in a fast‑paced environment;
• Driven, proactive and able to work autonomously with little supervision towards the company's purpose;
• Ability to work well in a team and independently;
• Enthusiastic about protecting people and the planet.

Desirable

• Bachelor’s degree in information technology, Computer Science or related field;
• Industry relevant certifications.

Salary for this position

Up to £42,000 per annum. The salary varies for this position as we are recruiting in multiple regional locations and job grades. The salary process is based on skills, abilities, and experience required.

What You Can Expect

At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences. We are driven by transforming the industry, through our technology, thoughts, behaviours and actions. Being inclusive and respectful to all is fundamental to who we are. It is the right thing to do and enables innovation and creativity to thrive. There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering. They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.