At a Glance
- Tasks: Support vulnerable tenants to maintain their homes and improve their wellbeing.
- Company: Ocean Housing, dedicated to providing safe and stable homes for all.
- Benefits: Generous holiday, health plans, and professional development opportunities.
- Other info: Join a compassionate team with a focus on personal growth and support.
- Why this job: Make a real difference in people's lives while building strong community connections.
- Qualifications: Experience in challenging situations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Ocean Housing, we believe everyone deserves a safe, stable home. As a Tenancy Sustainment Officer, you'll play a vital role in supporting some of our most vulnerable customers to maintain their tenancies, build independence, and improve their wellbeing.
Key Responsibilities
- Act as a key contact for vulnerable tenants, building trusted relationships.
- Carry out home visits, welfare checks, and risk assessments.
- Develop person-centred action plans and support customers to achieve them.
- Work with partner agencies and professionals, coordinating multi-agency support.
- Identify safeguarding concerns and make appropriate referrals.
- Maintain accurate case records and manage your own caseload effectively.
- Collaborate with colleagues across the organisation to deliver a proactive, customer-focused sustainment service.
What You'll Bring
- Experience working with customers in challenging or stressful situations.
- Strong communication skills – both written and verbal.
- Good IT skills, including Microsoft Office and databases.
- Excellent organisational and time management skills.
- The ability to work independently and as part of a team.
- Resilience and the ability to manage emotionally challenging situations, including attending and working within difficult environments.
- Compassionate, patient, and able to show empathy and understanding.
- Confident and professional in your approach.
- Proactive and solutions-focused.
- Calm under pressure and able to manage conflict effectively.
- Motivated to make a positive impact.
Knowledge & Qualifications
- Level 3 qualification (or equivalent).
- Experience using IT systems and maintaining accurate records.
Desirable (but not essential)
- Experience in the social housing sector.
- Knowledge of housing or supported housing issues.
- Relevant housing qualification or CIH membership.
Benefits
- 27 days holiday + bank holidays.
- Professional membership fees paid.
- Company sick pay scheme.
- Workplace pension with death in service benefit.
- Home office work payment.
- Medicash health plan (including dental & optical).
- Cycle to work scheme.
- Rewards & recognition programme.
- On-site parking.
- Employee assistance programme.
- Family-friendly policies.
Tenant Sustainment & Wellbeing Specialist employer: Ocean Housing
At Ocean Housing, we are dedicated to creating a supportive and inclusive work environment where our employees can thrive. As a Tenant Sustainment & Wellbeing Specialist, you will not only have the opportunity to make a meaningful impact on the lives of vulnerable tenants but also benefit from a comprehensive package that includes generous holiday allowances, professional development support, and a strong emphasis on work-life balance. Our collaborative culture encourages personal growth and fosters a sense of community, making Ocean Housing an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Sustainment & Wellbeing Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenant support and wellbeing. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've helped vulnerable customers in the past. Whether it’s through case studies or anecdotes, demonstrating your experience can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenant Sustainment & Wellbeing Specialist
Some tips for your application 🫡
Show Your Passion for Helping Others:When you're writing your application, let your passion for supporting vulnerable tenants shine through. We want to see how you can make a positive impact on their lives, so share any relevant experiences that highlight your compassion and commitment.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in challenging situations and your strong communication skills. We love seeing how your background aligns with our mission at Ocean Housing!
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where appropriate to make it easy for us to read. Remember, we’re looking for someone who can manage their caseload effectively, so show us you can communicate well in your application too!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ocean Housing
✨Know Your Stuff
Before the interview, make sure you understand Ocean Housing's mission and values. Familiarise yourself with the challenges faced by vulnerable tenants and think about how your experience aligns with their needs. This will show that you're genuinely interested in the role and ready to make a positive impact.
✨Showcase Your Skills
Prepare specific examples from your past experiences that demonstrate your strong communication skills, resilience, and ability to manage challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you can contribute to their team.
✨Build Rapport
During the interview, focus on building a connection with the interviewer. Be friendly and approachable, and don’t hesitate to share your passion for helping others. Remember, they’re looking for someone who can build trusted relationships with vulnerable tenants, so showing empathy and understanding is key.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the support systems in place for staff or how they measure success in tenant sustainment. This not only shows your interest in the role but also gives you valuable insights into the company culture and expectations.
