At a Glance
- Tasks: Support vulnerable residents to maintain their tenancies and improve their wellbeing.
- Company: Ocean Housing, a not-for-profit provider of social and affordable housing.
- Benefits: 27 days holiday, health plan, flexible work environment, and professional development.
- Other info: Join a dynamic team committed to creating quality homes and services.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 29446 - 29446 € per year.
Join Ocean Housing as a Tenancy Sustainment Officer.
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £29,446 per annum
Contract: Permanent
At Ocean Housing, we believe everyone deserves a safe, stable home. As a Tenancy Sustainment Officer, you’ll play a vital role in supporting some of our most vulnerable customers to maintain their tenancies, build independence, and improve their wellbeing.
Your Role:
- You will work closely with residents facing complex challenges, providing practical, tailored support to help them sustain their tenancy and reduce the risk of tenancy breakdown.
- Act as a key contact for vulnerable tenants, building trusted relationships.
- Carry out home visits, welfare checks, and risk assessments.
- Develop person-centred action plans and support customers to achieve them.
- Work with partner agencies and professionals, coordinating multi-agency support.
- Identify safeguarding concerns and make appropriate referrals.
- Maintain accurate case records and manage your own caseload effectively.
You’ll also collaborate with colleagues across the organisation to deliver a proactive, customer-focused sustainment service.
What You’ll Bring:
- Experience working with customers in challenging or stressful situations.
- Strong communication skills – both written and verbal.
- Good IT skills, including Microsoft Office and databases.
- Excellent organisation and time management skills.
- The ability to work independently and as part of a team.
- Resilience and the ability to manage emotionally challenging situations including attending and working within difficult environments.
You will be:
- Compassionate, patient, and able to show empathy and understanding.
- Confident and professional in your approach.
- Proactive and solutions-focused.
- Calm under pressure and able to manage conflict effectively.
- Motivated to make a positive impact.
Knowledge & Qualifications:
- Level 3 qualification (or equivalent).
- Experience using IT systems and maintaining accurate records.
Desirable (but not essential):
- Experience in the social housing sector.
- Knowledge of housing or supported housing issues.
- Relevant housing qualification or CIH membership.
What are our benefits?
- 27 days holiday + bank holidays.
- Professional membership fees paid.
- Company sick pay scheme.
- Workplace pension with death in service benefit.
- Home office work payment.
- Medicash health plan (including dental & optical).
- Cycle to work scheme.
- Rewards & recognition programme.
- On-site parking.
- Employee assistance programme.
- Family-friendly policies.
Key Dates:
- Closing Date: Thursday 4th of June 2026 at Midnight.
- Interview Date: Friday 12th of June 2026 (Face to face at Stennack House, St Austell).
We may close this vacancy early if we receive sufficient applications—so apply soon!
Tenancy Sustainment Officer employer: Ocean Housing
At Ocean Housing, we pride ourselves on being an exceptional employer, dedicated to fostering a supportive and inclusive work environment in St Austell. As a Tenancy Sustainment Officer, you will benefit from a range of perks including 27 days of holiday, professional development opportunities, and a commitment to employee wellbeing through our Medicash health plan and family-friendly policies. Join us in making a meaningful impact in the community while enjoying a flexible work culture that values your contributions and promotes personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ocean Housing and understanding their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to their goal of providing quality homes and services.
✨Tip Number 3
Practice your communication skills! Since strong verbal and written communication is key for a Tenancy Sustainment Officer, consider doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ocean Housing team.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustainment Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Empathy:Since this role involves supporting vulnerable customers, it's crucial to demonstrate your empathy and understanding in your written application. Share examples of how you've helped others in challenging situations to really make your application stand out.
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon and ensure your application is easy to read. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you'll find all the details you need about the role and our company there.
How to prepare for a job interview at Ocean Housing
✨Know Your Stuff
Before the interview, make sure you understand Ocean Housing's mission and values. Familiarise yourself with their approach to tenancy sustainment and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the organisation.
✨Showcase Your Empathy
As a Tenancy Sustainment Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals or managed sensitive situations. Highlight your ability to build trust and rapport with clients, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and resilience. Think of specific scenarios where you've had to manage conflict or work under pressure. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
