At a Glance
- Tasks: Lead a team to deliver top-notch repairs and maintenance services.
- Company: Join Ocean Housing, a not-for-profit provider of affordable housing in Cornwall.
- Benefits: Enjoy 27 days holiday, health plans, and flexible working options.
- Other info: Be part of a supportive team that values innovation and inclusivity.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in property maintenance and strong people management skills required.
The predicted salary is between 39772 - 39772 £ per year.
Join Ocean Housing as a Property Services Supervisor (Repairs)
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £39,772 per annum
Contract: Permanent
At Ocean Housing, we're committed to providing safe, high-quality homes and outstanding services to our tenants and customers across Cornwall. We're looking for an experienced and motivated Property Services Supervisor (Repairs) to join our Property Services team and play a key role in delivering an exceptional responsive repairs and maintenance service.
About the Role:
As our Property Services Supervisor, you'll lead and support a team of multi-skilled operatives, ensuring repairs and maintenance works are delivered safely, efficiently, on time, and right first time. You'll be responsible for the day-to-day supervision of responsive repairs, quality inspections, performance management, and customer satisfaction, helping us maintain high standards across our housing stock.
Working closely with schedulers, surveyors, housing colleagues, and contractors, you'll coordinate resources, solve problems, and drive continuous improvement while ensuring excellent value for money and compliance with all relevant regulations.
What You'll Be Doing:
- Leading and motivating a team of multi-skilled trades operatives.
- Supervising responsive repairs and maintenance activities.
- Carrying out pre- and post-work inspections to ensure quality standards are met.
- Managing performance, productivity, health and safety, and wellbeing within the team.
- Monitoring service delivery and implementing improvements where needed.
- Working collaboratively with colleagues and contractors to achieve excellent outcomes for customers.
- Managing complaints and resolving issues professionally and effectively.
- Supporting budget management and ensuring value for money.
- Participating in the Out of Hours rota.
What We're Looking For:
You'll be a confident people leader with strong technical knowledge and a passion for customer service.
Essential Requirements:
- A Level (or equivalent Level 3 qualification)
- NVQ Level 2 qualification in a relevant building trade, or equivalent experience
- Experience supervising teams and building high-performing work cultures
- Significant experience within property maintenance, construction, or building trades
- Strong knowledge across multiple trade disciplines
- Experience managing subcontractors and producing detailed work schedules
- Knowledge of CDM 2015 and CAR 2012 regulations
- Strong customer service and communication skills
- Good IT skills, including Microsoft Office and service management systems
- Understanding of health and safety responsibilities, GDPR, and value for money principles
- Ability to travel across operational locations as required.
Desirable:
- IOSH Certificate or equivalent Health & Safety qualification
- First-line management qualification (ILM/NVQ Level 3)
- Housing sector experience
- Knowledge of gas and electrical regulations
- Experience delivering service improvements and performance management
- Chartered Institute of Housing qualification or equivalent.
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
Key Dates:
Closing Date: Sunday 19th of July 2026 at Midnight
Interview Date: Tuesday 28th of July 2026 at Stennack House, St Austell
Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you. Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Property Services Supervisor (Repairs) employer: Ocean Housing
Ocean Housing is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in St Austell. With a strong commitment to employee development, generous benefits including 27 days of holiday, and a focus on work-life balance, we empower our team to thrive while making a meaningful impact in the community. Join us to be part of a forward-thinking organisation that values innovation, quality, and customer service at its core.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Supervisor (Repairs)
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Ocean Housing, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Property Services Supervisor (Repairs) at Ocean Housing.
We think you need these skills to ace Property Services Supervisor (Repairs)
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Ocean Housing
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
