At a Glance
- Tasks: Lead the Damp, Mould & Condensation service, ensuring high-quality outcomes for customers.
- Company: Ocean Housing, a not-for-profit provider of social and affordable housing in Cornwall.
- Benefits: 27 days holiday, health plan, flexible work environment, and professional development opportunities.
- Other info: Join a supportive team committed to innovation and quality service.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in supervising staff and managing contractors in a repairs environment.
The predicted salary is between 39772 - 39772 £ per year.
Join Ocean Housing as a Property Services Supervisor (Damp, Mould & Condensation).
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £39,772 per annum
Contract: Permanent
We have an exciting opportunity for a Property Services Supervisor to lead our Damp, Mould and Condensation (DMC) service, ensuring safe, compliant, and high‑quality outcomes for our customers.
You’ll take ownership of end‑to‑end case management—from initial reports through to surveys, works delivery, and post‑inspection—ensuring issues are resolved efficiently and “right first time”. This is a key operational leadership role where you’ll manage contractors and staff, drive performance, and ensure works are delivered on time, within budget, and to the highest standards.
Your Role:Reporting to the Property Services Manager, you will have day‑to‑day responsibility for supervising operational teams and leading the delivery of the DMC service, ensuring all cases are managed effectively from start to finish.
- Manage and coordinate contractors, surveyors, and schedulers to deliver a seamless service
- Monitor performance, quality, and compliance
- Carry out inspections and oversee remedial works
- Manage escalated and complex cases, including complaints resolution
- Drive continuous improvement, identifying trends, and implementing service enhancements
- Ensure excellent customer outcomes at every stage
You’ll also play a key role in shaping a culture of high performance, collaboration, and customer focus across the service.
What we are looking for:Essential:
- Experience supervising staff and managing contractors in a repairs/maintenance environment
- Strong knowledge of housing legislation and standards (e.g. HHSRS, Homes Act, Awaab’s Law)
- Understanding of damp, mould and condensation processes and indicators
- Experience delivering excellent customer service and building strong relationships
- Ability to manage budgets and deliver value for money
Desirable:
- Housing qualification (CIH Level 4 or equivalent)
- IOSH or equivalent Health & Safety qualification
- Relevant qualification or training in damp, mould and condensation management, or willingness to work towards this
- Experience working within social housing
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
Key Dates:
Closing Date: Sunday 5th of July 2026 at Midnight
Interview Date: Monday 13th of July at Stennack House, St Austell
Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you. Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Property Services Supervisor (DMC) employer: Ocean Housing
Ocean Housing is an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and professional growth. With a commitment to training and development, alongside generous benefits such as 27 days of holiday, a health plan, and family-friendly policies, employees are empowered to thrive both personally and professionally. Located in St Austell, this role not only allows you to make a meaningful impact in the community but also fosters a culture of collaboration and high performance, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Supervisor (DMC)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Ocean Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Ocean Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Ocean Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Ocean Housing. Apply directly through us to stand out!
We think you need these skills to ace Property Services Supervisor (DMC)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Ocean Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Property Services Supervisor (DMC), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Ocean Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Ocean Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
