At a Glance
- Tasks: Lead high-quality home delivery and manage major investment programmes across Cornwall.
- Company: Ocean Housing, a not-for-profit provider of social and affordable housing.
- Benefits: 32 days holiday, professional development, health plan, and flexible work options.
- Other info: Join a supportive team committed to equality and community service.
- Why this job: Make a real impact on communities while driving innovation in property services.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 52541 - 52541 £ per year.
Join Ocean Housing as a Property Services Manager (Planned Works) at Stennack House, St Austell. This is a 12 Month Fixed Term Contract with a salary of £52,541 per annum for 37 hours per week (Mon-Fri).
Lead the delivery of high-quality homes and services across Cornwall. Are you an experienced property services leader with a passion for delivering excellent customer outcomes, managing major investment programmes and leading high-performing teams? Ocean Housing is looking for an ambitious and customer-focused Property Services Manager (Planned Works) to lead the delivery of our capital investment programmes, planned maintenance activities and special projects.
About the role:
- Reporting to the Head of Assets, Planned and Energy, you'll take overall responsibility for the management, performance and financial delivery of Ocean Housing's Planned Works service.
- Leading a dedicated projects team, overseeing a significant annual investment programme and ensuring the highest standards of customer service, health and safety, compliance and operational performance.
- Shaping service strategy, driving continuous improvement and ensuring we achieve our ambition of delivering top-quartile performance across all areas of Planned Works.
What you will be doing:
- Leading the delivery of capital investment programmes, planned preventative maintenance and special projects.
- Managing an annual budget and leading a team of around 15 skilled professionals.
- Developing and implementing annual programmes of work to improve homes and services for customers.
- Monitoring performance, managing risks and driving continuous improvement initiatives.
- Ensuring compliance with health and safety legislation, governance requirements and financial regulations.
- Managing contractors and partners to ensure excellent service delivery and value for money.
- Producing and presenting strategic, operational and financial reports to senior stakeholders.
- Supporting and developing a high-performing team through coaching, mentoring and effective leadership.
- Building strong relationships with customers, colleagues, contractors and external stakeholders.
What we are looking for:
We're seeking a motivated and experienced leader who can combine strong technical knowledge with exceptional people management skills.
Essential Experience & Qualifications:
- Relevant building trade qualification to NVQ Level 4 (or equivalent).
- Management qualification such as ILM/NVQ Level 3 or equivalent.
- Significant experience managing large-scale property maintenance or planned works services.
- Proven experience managing substantial budgets and delivering programmes on time and within budget.
- Strong track record of performance management, service improvement and complaints resolution.
- Experience managing contractors and multi-disciplinary teams.
- Extensive understanding of health and safety responsibilities and compliance requirements.
- Excellent customer service focus and stakeholder management skills.
- Strong IT and reporting skills, including experience using performance management systems and databases.
Desirable:
- Level 6 qualification in a relevant discipline.
- IOSH qualification or equivalent.
- Professional housing qualification.
- Experience working within social housing.
- Track record of leading successful organisational change and service transformation.
You will be:
- A collaborative and inspirational leader.
- Passionate about delivering excellent customer service.
- Commercially aware and financially astute.
- An effective communicator and presenter.
- A natural problem solver who thrives on continuous improvement.
- Skilled at balancing operational priorities with strategic thinking.
- Resilient under pressure and confident managing complex projects and stakeholders.
- Committed to equality, diversity, inclusion and a positive team culture.
What are our benefits?
- 32 days holiday + bank holidays.
- Professional membership fees paid.
- Company sick pay scheme.
- Workplace pension with death in service benefit.
- Home office work payment.
- Medicash health plan (including dental & optical).
- Cycle to work scheme.
- Rewards & recognition programme.
- On-site parking.
- Employee assistance programme.
- Family-friendly policies.
Key Dates:
- Closing Date: Wednesday 22nd of July 2026 at Midnight.
- Interview Date: Monday 3rd of August at Stennack House, St Austell.
Ready to Make an Impact? If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you. Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Property Services Manager (Planned Works) employer: Ocean Housing
As a Neighbourhood Services Officer at Ocean Housing, you will be part of a dedicated team that prioritises community well-being and tenant support in the beautiful region of Cornwall. Our inclusive work culture fosters collaboration and personal growth, offering opportunities for professional development while making a meaningful impact on residents' lives. With a strong commitment to employee welfare and a focus on sustainability, Ocean Housing stands out as an exceptional employer for those seeking a rewarding career in community services.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Manager (Planned Works)
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Ocean Housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Ocean Housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Ocean Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Services Manager (Planned Works)
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Services Manager (Planned Works) role at Ocean Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Ocean Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Ocean Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Ocean Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Ocean Housing.
