At Ocean Housing, we're looking for a proactive and knowledgeable Property Services Co-ordinator (Assets) to join our Property Services team. This is an exciting opportunity to play a key role in maintaining and improving our housing portfolio, helping ensure our homes remain safe, sustainable and fit for the future. As part of a dedicated and customer-focused team, you'll undertake surveys, oversee property-related projects, support disabled adaptations, manage asset data and contribute to strategic investment decisions that directly benefit our customers and communities. What you will be doing: You will be responsible for coordinating and undertaking a variety of property and asset management activities, including:
- Carrying out stock condition surveys and inspections to inform asset investment decisions.
- Assessing completed works to ensure quality standards are achieved.
- Managing applications for tenant improvements and disabled adaptations.
- Maintaining accurate asset management records and property data.
- Undertaking energy assessments and supporting energy efficiency initiatives.
- Liaising with contractors, local authorities, colleagues and customers to ensure excellent service delivery.
- Investigating and resolving customer issues and complaints professionally and effectively.
- Supporting continuous improvement by monitoring performance and identifying opportunities to enhance services.
- We're seeking someone who combines technical property knowledge with outstanding organisational and customer service skills. A Level (or equivalent Level 3 qualification)
- HNC in Building Construction or equivalent qualification
- Significant experience in asset management activities
- Experience carrying out property and stock condition surveys
- Strong IT skills, including Microsoft Office applications
- Excellent organisational, communication and customer service skills
- A methodical approach with strong attention to detail
- Ability to manage competing priorities and work independently
- Understanding of GDPR and workplace health and safety requirements
- Ability to travel across operational locations as required.
Desirable
- Diploma in Surveying Practice or equivalent Level 5 qualification
- Domestic Energy Assessor qualification
- RICS membership
- Knowledge of the social housing sector
- Advanced Excel skills
- Experience driving service improvements and performance enhancement initiatives.
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement "To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community." At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies, Generous Holiday Entitlement
Healthcare Benefits Occupational Sick Pay Scheme Pension which includes Death in Service Benefit Values Gallery 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub "This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued - Well Done!"
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Property Services Co-ordinator (Assets) employer: Ocean Housing
Ocean Housing is an exceptional employer that prioritises the financial wellbeing of its community while fostering a supportive and inclusive work culture. With a focus on employee growth, you will have opportunities to develop your skills in a meaningful role that directly impacts the lives of tenants in St Austell and beyond. Join us to be part of a dedicated team that values empathy, collaboration, and social responsibility.
