At a Glance
- Tasks: Analyse performance data to drive improvements and support decision-making.
- Company: Join Ocean Housing, a not-for-profit provider making a difference in communities.
- Benefits: Enjoy 27 days holiday, flexible work options, and health plans.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact by transforming data into meaningful insights for better services.
- Qualifications: Level 5 qualification in data or analytics and strong analytical skills required.
The predicted salary is between 42242 - 42242 £ per year.
Join Ocean Housing as a Performance Analyst (Governance, Risk & Performance).
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £42,242 per annum
Contract: Permanent
Are you passionate about using data to tell a story, influence decision-making, and improve services for customers? Do you thrive on analysing performance, spotting trends, and challenging assumptions with evidence? At Ocean Housing, we're looking for an ambitious and analytical Performance Analyst to join our Standards & Performance team. This is an exciting opportunity to play a key role in helping us understand how we're performing against regulatory standards, organisational objectives, and customer expectations.
You'll transform complex performance data into meaningful insight, providing assurance, identifying opportunities for improvement, and supporting informed decision-making across the organisation.
Why Join Ocean Housing?
At Ocean Housing, we're committed to delivering high-quality homes and services that make a positive difference to people's lives. As part of our Standards & Performance team, you'll work with colleagues across the organisation to strengthen performance, improve data quality, and help shape better outcomes for our customers and communities. This is a role where your expertise will have a real impact.
What You Will Be Doing:
- Produce insightful performance reports and dashboards for senior leaders, governance groups, and regulatory assurance.
- Analyse trends, identify emerging risks, and highlight opportunities for service improvement.
- Develop clear, objective performance narratives that translate data into meaningful business insight.
- Maintain and develop performance frameworks, KPIs, targets, measures, and reporting methodologies.
- Lead on performance definitions and data dictionaries, ensuring consistency and accuracy across reporting.
- Support governance, audit, assurance, and regulatory reporting requirements.
- Investigate data quality issues, identify root causes, and work collaboratively with stakeholders to implement improvements.
- Promote a culture of evidence-led decision making and continuous improvement across the organisation.
- Build strong relationships with service managers, ICT colleagues, and data owners to improve understanding and use of performance information.
What We Are Looking For:
We're seeking someone who combines strong analytical capability with excellent communication and stakeholder management skills.
Essential Skills & Experience:
- Level 5 qualification in data, analytics, or equivalent experience.
- Experience producing performance reports, dashboards, and management information.
- Strong analytical skills with the ability to identify trends, risks, root causes, and performance drivers.
- Experience developing and maintaining KPI definitions, performance frameworks, or data dictionaries.
- Experience supporting governance, audit, assurance, or regulatory reporting activities.
- Ability to present complex information clearly to non-technical audiences.
- Excellent written communication skills and the ability to create balanced, evidence-based narratives.
- Confidence to challenge assumptions and interpretations that are not supported by evidence.
- Strong organisational skills with the ability to manage multiple deadlines and reporting cycles.
- Advanced Microsoft 365 skills, particularly Power BI, Excel, Word, and PowerPoint.
- A proactive approach with excellent attention to detail.
Desirable:
- Experience within social housing or another regulated sector.
- Professional qualifications in performance management, quality improvement, or related disciplines.
- Experience driving service improvement initiatives.
- Knowledge of complaints, governance, or performance management frameworks.
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
Key Dates:
Closing Date: Monday 3rd of August 2026 at Midnight
Interview Date: Tuesday 11th of August at Stennack House, St Austell
Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you. Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Performance Analyst employer: Ocean Housing
As a Neighbourhood Services Officer at Ocean Housing, you will be part of a dedicated team that prioritises community well-being and tenant support in the beautiful region of Cornwall. Our inclusive work culture fosters collaboration and personal growth, offering opportunities for professional development while making a meaningful impact on residents' lives. With a strong commitment to employee welfare and a focus on sustainability, Ocean Housing stands out as an exceptional employer for those seeking a rewarding career in community services.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Ocean Housing!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Performance Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Ocean Housing, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Ocean Housing
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Ocean Housing’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
