Are you enthusiastic, customer-focused and ready to begin a rewarding career where you can make a real difference?
We are looking for a Housing & Property Management Apprentice to join Ocean Housing. This is a fantastic opportunity to gain practical experience across several areas of our organisation while working towards a recognised Level 3 qualification in Housing & Property Management.
You will support our Customer Experience, Neighbourhood Services and Property Services teams, helping us to provide an excellent service to our tenants and customers. Along the way, you will develop valuable skills, build your confidence and gain a broad understanding of how housing services operate.
What you will be doing:
Throughout your apprenticeship, you will spend time across different teams, giving you a varied and engaging introduction to housing and property management.
Neighbourhood Services
You will learn about key stages of the housing journey, including tenancy management, income collection, leasehold and property management, lettings and allocations. Your experience may include:
- Supporting the voids and lettings process, from tenancy terminations and property adverts to viewings and tenancy agreements
- Accompanying colleagues on block and estate inspections
- Helping to identify and report health, safety and environmental concerns
- Assisting with service charge budgets
- Supporting appropriate tenancy, lease or licence enforcement activity
- Liaising with agents and other third parties
- Helping customers with basic rent and service charge enquiries
- Developing your understanding of welfare benefits in relation to housing
Customer Experience
You will help our Customer Experience Advisors provide a responsive and helpful service by:
- Responding to incoming customer communications
- Logging repairs and arranging appointments
- Placing repair orders
- Taking rent payments when appropriate
- Collecting and processing customer information
- Updating housing management systems accurately
- Supporting facilities management activities at Stennack House
- Assisting with First Response enquiries and other team projects
Property Services
You will also gain experience of property services administration, including:
- Raising purchase orders and repair requests
- Speaking with tenants by telephone
- Booking appointments and arranging telephone surveys
- Drafting and sending letters to tenants
Your apprenticeship studies
Alongside your practical experience, you will attend tutorials and coaching sessions delivered by our training provider. You will be expected to engage fully with your studies and work towards successfully completing the academic requirements of your apprenticeship.
What we are looking for:
You do not need extensive previous experience. We are looking for someone with the right attitude, a willingness to learn and a genuine interest in helping customers.
You will need:
- Level 2 Key Skills in literacy and numeracy, or an equivalent qualification
- An understanding of health and safety and the duty of care you have towards yourself and others
- Knowledge of Microsoft Office
- Confidence using IT systems
- The ability to work effectively as part of a team
- Clear, confident and polite communication skills
- Patience, diplomacy and a cheerful, helpful approach to customers
- Reliability, punctuality and enthusiasm
- The ability to manage changing workloads and follow agreed procedures
- A commitment to learning, training and personal development
- A willingness to support colleagues and take part in new initiatives
- The ability to work productively in an office or from home, where applicable
Salary & Benefits
- Salary aligned with National Minimum Wage (based on age)
- 27 days holiday + Bank Holidays
- Occupational Sick Pay (3 months full, 3 months half)
- Company Pension (4% employer contribution + death in service benefit)
- Health Cash Plan (includes dental & optical)
- Wellbeing initiatives (including annual flu jabs)
- Employee Assistance Programme
- Cycle to Work Scheme
- Family Friendly Policies
📅 Key Dates
- Application Deadline: Thursday 15th of October 2026
- Interviews: Monday 26th of October 2026 (Face-to-face at Stennack House, St Austell)
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
Housing & Property Management Apprenticeship employer: Ocean Housing
Ocean Housing is an exceptional employer that prioritises the financial wellbeing of its community while fostering a supportive and inclusive work culture. With a focus on employee growth, you will have opportunities to develop your skills in a meaningful role that directly impacts the lives of tenants in St Austell and beyond. Join us to be part of a dedicated team that values empathy, collaboration, and social responsibility.
