At a Glance
- Tasks: Support customers in achieving financial stability and provide expert welfare benefits advice.
- Company: Join a supportive team dedicated to making a real difference in people's lives.
- Benefits: Enjoy 27 days annual leave, professional development, and flexible working options.
- Other info: Dynamic role with opportunities for growth and a positive, inclusive environment.
- Why this job: Make a meaningful impact while helping others navigate financial challenges.
- Qualifications: GCSEs in English and Maths, A-levels or equivalent, and relevant experience.
The predicted salary is between 23624 - 23624 £ per year.
Location: St Austell, Cornwall (Head Office) - with travel across the region
Hours: 30 hours per week (across 5 days)
Salary: £23,624.60 per annum (pro rated) (FTE £29,137.00 per annum)
Department: Customer Experience & Commercial
Are you passionate about making a difference in people’s lives? Do you have a strong understanding of welfare benefits and a desire to help others achieve financial stability? If so, we’d love to hear from you!
About the Role
As a Financial Inclusion Advisor, you’ll play a vital role in supporting our customers to improve their financial wellbeing. You’ll provide expert advice on welfare benefits, help tenants maximise their income, and work closely with other agencies to ensure customers receive the support they need. Your responsibilities will include:
- Delivering tailored welfare benefit and financial inclusion advice.
- Supporting customers affected by welfare reform.
- Promoting financial capability and tenancy sustainment.
- Building strong partnerships with external agencies.
- Advocating on behalf of vulnerable customers.
What We’re Looking For
We’re seeking someone who is:
- Experienced in providing services to diverse customer groups.
- Knowledgeable about welfare reform and social issues.
- Emotionally intelligent, empathetic, and an excellent communicator.
- Organised, proactive, and able to manage a varied workload.
- Committed to equality, diversity, and inclusion.
Essential qualifications include:
- GCSEs (grades 4–9 or A–C) in English and Maths.
- A-levels or equivalent Level 3 qualifications.
- Information, Advice and Guidance qualification or equivalent experience.
Why Join Us?
You’ll be part of a supportive team that values innovation, collaboration, and customer care. We offer:
- A meaningful role where you can make a real impact.
- Opportunities for professional development.
- A positive and inclusive working environment.
Benefits
We offer a competitive benefits package including:
- 27 days annual leave (plus bank holidays) (pro-rated)
- Professional membership fees paid
- Occupational sick pay (3 months full pay, 3 months half pay)
- 4% employer pension contribution (includes 3x salary death in service benefit)
- Medicash Health Cash Plan (includes dental and optical)
- Flu jab & wellbeing initiatives
- Cycle to Work Scheme
- Family-friendly policies
- Agile working options (office, home, or local area)
Closing Date: Thursday 3rd of September 2026 at Midnight
Interviews to be held on Friday 11th of September 2026 Face to Face at Stennack House
We may close this vacancy early if we receive a high volume of applications—so don’t wait!
Financial Inclusion Advisor employer: Ocean Housing
As a Neighbourhood Services Officer at Ocean Housing, you will be part of a dedicated team that prioritises community well-being and tenant support in the beautiful region of Cornwall. Our inclusive work culture fosters collaboration and personal growth, offering opportunities for professional development while making a meaningful impact on residents' lives. With a strong commitment to employee welfare and a focus on sustainability, Ocean Housing stands out as an exceptional employer for those seeking a rewarding career in community services.
