At a Glance
- Tasks: Engage with tenants to shape services and strengthen communities through meaningful activities.
- Company: Ocean Housing, a not-for-profit provider of social and affordable housing in Cornwall.
- Benefits: 27 days holiday, health plan, flexible work environment, and professional development opportunities.
- Other info: Join a dynamic team committed to equality, diversity, and inclusion.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: A Level or equivalent, experience in customer service or community engagement, strong communication skills.
The predicted salary is between 25877 - 25877 £ per year.
Join Ocean Housing as a Customer Voice and Engagement Co-Ordinator.
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £25,877.80 per annum
Contract: Permanent
Be the voice that helps shape better services and stronger communities. At Ocean Housing, we believe our tenants should be at the heart of everything we do. We're looking for an enthusiastic and community-focused Tenant Voice and Engagement Co-ordinator to help create meaningful opportunities for tenants to influence services, share their experiences, and make a real difference in their communities.
If you're passionate about customer service, community engagement, and building positive relationships, this could be the perfect opportunity to develop your career while making a lasting impact.
What you will be doing:
- Working closely with the Senior Tenant Voice and Engagement Co-ordinator to support the delivery of a wide range of tenant engagement activities and initiatives.
- Coordinating tenant involvement activities, events, meetings and engagement sessions.
- Supporting programmes that encourage tenant participation in service design and decision-making.
- Gathering feedback from tenants and sharing insights to help improve services.
- Assisting with newsletters, digital communications and engagement campaigns.
- Supporting digital engagement through surveys, online forums and virtual meetings.
- Building positive relationships with tenants, community groups and partner organisations.
- Maintaining accurate records, databases and engagement reports.
- Helping ensure compliance with GDPR and relevant policies and procedures.
We're looking for someone who is organised, approachable and genuinely passionate about engaging with people.
You will bring:
- Essential A Level or equivalent Level 3 qualification.
- Experience supporting events, projects, community activities or customer-focused services.
- Excellent customer service skills and a passion for delivering positive outcomes.
- Strong communication skills, both written and verbal.
- Good IT skills, including Microsoft Office and digital communication tools.
- Strong organisational skills and the ability to manage multiple priorities.
- A methodical approach with excellent attention to detail.
- The ability to build positive relationships with colleagues, tenants and stakeholders.
- An understanding of GDPR and data protection principles.
- A commitment to equality, diversity and inclusion.
Desirable:
- Experience within social housing or working alongside community organisations.
- Experience engaging with tenants, residents or service users.
- Qualifications in community development, housing or a related field.
- A creative approach to communications and engagement activities.
- Understanding of customer feedback or complaints processes.
What are our benefits?
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
Key Dates:
- Closing Date: Wednesday 29th of July 2026 at Midnight
- Interview Date: Tuesday 4th of August at Stennack House, St Austell
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you. Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Customer Voice and Engagement Co-Ordinator employer: Ocean Housing
As a Neighbourhood Services Officer at Ocean Housing, you will be part of a dedicated team that prioritises community well-being and tenant support in the beautiful region of Cornwall. Our inclusive work culture fosters collaboration and personal growth, offering opportunities for professional development while making a meaningful impact on residents' lives. With a strong commitment to employee welfare and a focus on sustainability, Ocean Housing stands out as an exceptional employer for those seeking a rewarding career in community services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Voice and Engagement Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ocean Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ocean Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Voice and Engagement Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ocean Housing:Your cover letter is your chance to shine! Tell us why you want to work at Ocean Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ocean Housing!
How to prepare for a job interview at Ocean Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
