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- Tasks: Be the friendly voice for our tenants, solving queries and providing housing advice.
- Company: Join a supportive team at Ocean Housing, committed to excellent customer service.
- Benefits: Enjoy 27 days holiday, health plans, and a cycle to work scheme.
- Other info: We value diversity and offer interviews to applicants with disabilities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
As our Customer Experience Advisor, you'll be the first point of contact for our tenants and customers via the telephone – providing housing advice, resolving enquiries, and supporting our headquarters team.
Responsibilities
- Deliver a first‑time resolution approach across the telephone with additional support required via email, social media and in person.
- Log all communications in our in‑house system.
- Process payments and support administrative tasks.
- Assist with facilities management and postal services.
Qualifications
- Experience in customer service and working within a team.
- Strong communication skills, especially in challenging situations.
- Understanding of data protection.
Benefits
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On‑site parking
- Employee assistance programme
- Family‑friendly policies
Disability Confident
Ocean Housing is a Disability Confident employer. We generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the position.
Customer Experience Advisor employer: Ocean Housing
Contact Detail:
Ocean Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Make sure you know the company inside out! Research Ocean Housing and understand their values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with tenants and customers over the phone, try role-playing common scenarios with a friend. This will help you feel more confident and prepared for those challenging situations.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled challenging situations and resolved enquiries in the past. Use specific examples to demonstrate your strong communication skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our needs as a Customer Experience Advisor, especially in delivering first-time resolutions.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ocean Housing
✨Know Your Stuff
Familiarise yourself with the company and its values. Understand what it means to be a Customer Experience Advisor and how you can contribute to delivering first-time resolutions. Research common housing queries and think about how you would handle them.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer issues in the past, especially in challenging situations. This will demonstrate your ability to handle calls effectively.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great opportunity to showcase your problem-solving skills and customer service approach. Think on your feet and remember to stay calm and collected, just like you would in a real call.
✨Understand Data Protection
Brush up on data protection principles, as they are crucial in customer service roles. Be prepared to discuss how you would handle sensitive information and ensure compliance with regulations. This shows that you take privacy seriously and understand its importance in customer interactions.