The Vacancy
Location: St Austell, Cornwall (with travel across the region)
Salary: £31,572 per annum
Contract: Fixed term contract ending 31st of March 2028
Hours: 37 Hours per week
Make a real difference in Cornish communities.
Are you passionate about people, community, and creating safe, thriving neighbourhoods? Do you thrive in a role where every day is different - where your work truly matters?
About Ocean Housing
At Ocean Housing, we’re proud to provide quality homes and meaningful support to over 5,000 residents across Cornwall. We’re now looking for a Neighbourhood Services Officer to join our dedicated Neighbourhood Services team and help us deliver exceptional tenancy and community services.
Why Ocean Housing?
As a leading Cornish housing provider, we’re committed to:
- Putting customers at the heart of everything we do
- Building strong, safe communities
- Supporting our teams with training, wellbeing, and development
- Promoting equality, diversity, and inclusion
- Working collaboratively to deliver high-quality housing services
About the Role
As a Neighbourhood Services Officer, you’ll manage a designated patch of tenancies and play a vital role in supporting residents, tackling issues, and helping our communities flourish.
You will:
- Deliver high-quality estate and tenancy management services
- Build strong relationships with tenants, partners and local agencies
- Carry out tenancy visits, inspections, and support sustainability
- Respond proactively to tenancy breaches, ASB, safeguarding and housing issues
- Support vulnerable customers with empathy and professionalism
- Help shape neighbourhood improvements and community initiatives
- Be an ambassador for Ocean Housing and our values every day
This is a fast-paced, rewarding role where no two days are the same - and where your contribution has a direct positive impact on people's lives.
What We're Looking For
We’re seeking someone who is:
- Customer-focused - passionate about delivering excellent service
- Resilient and empathetic - calm under pressure and sensitive to residents' needs
- A strong communicator - confident, clear and professional
- Organised and proactive - able to manage a busy caseload
- A team player - supportive, collaborative and positive
- IT-literate - confident in using MS Office and case management systems
Essential Experience Includes:
- Dealing with customers in challenging or sensitive situations
- Delivering face-to-face customer service
- Administration and accurate record-keeping
A Level (or Level 3 equivalent) is required.
Housing-related qualifications or CIH membership are desirable, but not essential.
Other Requirements
- Ability to travel independently across Cornwall
- Emotional resilience
- Flexibility, initiative and a positive approach to change
Why You'll Love This Role
You’ll be joining a friendly, passionate, purpose-driven organisation where your voice is valued, your wellbeing matters and your development is supported.
Working at Ocean Housing means being part of something bigger - helping people feel safe, supported and proud of their homes and neighbourhoods.
What are our benefits?
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
Key Dates:
- Closing Date: Sunday 11th of October 2026 at Midnight
- Interview Date: Monday 19th of October 2026 (face to face, Stennack House, St Austell)
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
"To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community."
Values
- Honest, Enthusiastic and Always Positive
- Passionate about Customer Service
- Quality and Value in all we do
- Innovative, Ambitious and Brave for the future of our Business, Customers and Communities
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2022 Award
Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub
"This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued - Well Done!"
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Neighbourhood Services Officer employer: Ocean Housing Group
Gilbert & Goode is an exceptional employer, renowned for its strong regional reputation and commitment to building inspiring homes that create lasting memories. With a community-first approach and a focus on social value, your work as a Senior Estimator will directly contribute to providing affordable housing for local people, all while being part of a supportive and collaborative team in St Austell. Enjoy a flexible working environment, competitive salary, and an excellent benefits package that reflects our dedication to employee well-being and growth.
