Join Ocean Housing as a Neighbourhood Services Administrator
The role is being offered on a Fixed Term basis until 5th of November 2027, part time, over 22.2 hours a week. The salary is £15,526.68 per annum (FTE £25,877.80)
Are you an organised and customer-focused administrator looking for a rewarding role where your work genuinely makes an impact?
At Ocean Housing, we're committed to providing excellent homes and services for our customers. We're looking for a proactive and enthusiastic Neighbourhood Services Administrator to support our Neighbourhood Services Team and help deliver efficient, high-quality services to our residents across Cornwall.
This is a fantastic opportunity for someone who enjoys working in a busy environment, managing a wide variety of administrative tasks, and being part of a team that puts customers at the heart of everything it does.
What you will be doing:
As a key member of the Neighbourhood Services Team, you'll provide comprehensive administrative support across a range of housing services. Your responsibilities will include:
- Managing a variety of administrative tasks including correspondence, filing, scanning, mail merges and data processing.
- Supporting housing management functions, including mutual exchanges and empty homes processes.
- Processing property terminations, applications, nominations and lettings administration.
- Maintaining accurate records and ensuring data is updated promptly and correctly.
- Producing reports and performance information.
- Organising meetings, events and travel arrangements.
- Taking accurate minutes and supporting team meetings.
- Ensuring compliance with GDPR and organisational policies.
- Providing excellent customer service to residents, colleagues and external partners.
What we are looking for:
We're seeking someone who is:
- Friendly, approachable and professional
- Highly organised with excellent attention to detail
- Experienced in administration and data entry
- Confident using Microsoft Office, particularly Word and Excel
- Able to manage competing priorities in a busy environment
- Skilled at communicating clearly, both verbally and in writing
- Committed to delivering outstanding customer service
- Comfortable working collaboratively as part of a team
- Flexible, proactive and keen to learn and develop their skills
Essential Requirements
- GCSE English and Maths (Grade 4/C or above) or equivalent.
- Previous administrative experience.
- Experience using IT systems and databases.
- Experience providing excellent customer service.
- Minute-taking experience.
- Knowledge of data protection principles and GDPR.
- Understanding of workplace health and safety responsibilities.
What are our benefits?
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
Key Dates:
Closing Date: Wednesday 30th of September 2026
Interview Date: Thursday 8th of October 2026 to be held at Stennack House, St Austell
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Neighbourhood Services Administrator in Charlestown employer: Ocean Housing Group
Gilbert & Goode is an exceptional employer, renowned for its strong regional reputation and commitment to building inspiring homes that create lasting memories. With a community-first approach and a focus on social value, your work as a Senior Estimator will directly contribute to providing affordable housing for local people, all while being part of a supportive and collaborative team in St Austell. Enjoy a flexible working environment, competitive salary, and an excellent benefits package that reflects our dedication to employee well-being and growth.
