Neighbourhood Services Administrator in Charlestown, Cornwall

Join Ocean Housing as a Neighbourhood Services Administrator. The role is being offered on a Fixed Term basis until 5th of November 2027, part time, over 22.2 hours a week. The salary is £15,526.68 per annum (FTE £25,877.80).

Are you an organised and customer-focused administrator looking for a rewarding role where your work genuinely makes an impact? At Ocean Housing, we're committed to providing excellent homes and services for our customers. We're looking for a proactive and enthusiastic Neighbourhood Services Administrator to support our Neighbourhood Services Team and help deliver efficient, high-quality services to our residents across Cornwall. This is a fantastic opportunity for someone who enjoys working in a busy environment, managing a wide variety of administrative tasks, and being part of a team that puts customers at the heart of everything it does.

What you will be doing:

• As a key member of the Neighbourhood Services Team, you'll provide comprehensive administrative support across a range of housing services. Your responsibilities will include:
• Managing a variety of administrative tasks including correspondence, filing, scanning, mail merges and data processing.
• Supporting housing management functions, including mutual exchanges and empty homes processes.
• Processing property terminations, applications, nominations and lettings administration.
• Maintaining accurate records and ensuring data is updated promptly and correctly.
• Producing reports and performance information.
• Organising meetings, events and travel arrangements.
• Taking accurate minutes and supporting team meetings.
• Ensuring compliance with GDPR and organisational policies.
• Providing excellent customer service to residents, colleagues and external partners.

What we are looking for:

• Friendly, approachable and professional.
• Highly organised with excellent attention to detail.
• Experienced in administration and data entry.
• Confident using Microsoft Office, particularly Word and Excel.
• Able to manage competing priorities in a busy environment.
• Skilled at communicating clearly, both verbally and in writing.
• Committed to delivering outstanding customer service.
• Comfortable working collaboratively as part of a team.
• Flexible, proactive and keen to learn and develop their skills.

Essential Requirements:

• GCSE English and Maths (Grade 4/C or above) or equivalent.
• Previous administrative experience.
• Experience using IT systems and databases.
• Experience providing excellent customer service.
• Minute-taking experience.
• Knowledge of data protection principles and GDPR.
• Understanding of workplace health and safety responsibilities.

What are our benefits?

• 27 days holiday + bank holidays.
• Professional membership fees paid.
• Company sick pay scheme.
• Workplace pension with death in service benefit.
• Home office work payment.
• Medicash health plan (including dental & optical).
• Cycle to work scheme.
• Rewards & recognition programme.
• On-site parking.
• Employee assistance programme.
• Family-friendly policies.

Key Dates:

• Closing Date: Wednesday 30th of September 2026.
• Interview Date: Thursday 8th of October 2026 to be held at Stennack House, St Austell.

Ready to Make an Impact? If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.