At a Glance
- Tasks: Manage hotel operations at night, ensuring guest satisfaction and accurate financial reporting.
- Company: Ocean Hotels, a leading hospitality brand known for excellence.
- Benefits: Flexible hours, training opportunities, and a chance to develop leadership skills.
- Other info: Join a dynamic team with opportunities for growth in the hospitality industry.
- Why this job: Be the night hero, making guests' stays unforgettable while honing your management skills.
- Qualifications: Strong communication skills and basic accounting knowledge preferred.
The predicted salary is between 24000 - 30000 £ per year.
The Night Auditor should be able to communicate well with others. The ideal candidate should be able to work without supervision, take initiative, be mature enough to deal with any circumstance that one might encounter in the night and also be able to lead others.
He or She Would Be Expected To:
- Have some knowledge of the Property Management System.
- Manage the property, as he or she is the Manager on Duty at night and is accountable for all that happens between 11:00 pm and 7:00 am.
- Have some knowledge of Accounting.
- Pay attention to detail as this is crucial in reconciling all the daily transactions and ensuring accuracy.
- Reconcile Front Desk / Reservations / AR transactions.
- Reconcile all Restaurant transactions.
- Reconcile Credit Card reports.
- Perform Front Desk procedures according to the AAA 5 Diamond standards and LQA Benchmarking standards – answering the telephone, check-ins and checkouts, posting of information to the guest folios and any other function that becomes necessary to enable guests to have a great holiday.
- Make Reservations.
- Complete the End of Day process.
- Prepare and submit a report at the end of the shift.
- Prepare a property Audit report (re. Hotel operations).
The Training Process:
- Training in Maestro.
- Front Desk procedures.
- Reservation procedures.
- General hospitality information.
- General standard operating procedures for the three properties.
- AAA 5 Diamond standards and the LQA Benchmark standards.
To Facilitate The Training Process:
- Training manual outlining all the various aspects of the job.
- Created nightly check lists for each property – this is to ensure that nothing is forgotten.
- Created templates for the reports as a guide of what is expected.
- Provided information about the diversity of the hotels.
Expected Outcome:
- The Auditor would be adept at the auditing.
- Capable of managing the Front Desk.
- Have an informed knowledge of the properties when making bookings or engaging in conversation with a guest.
- To be trusted to manage the property at night as he or she is the General Manager’s Representative.
Training and Development:
- To attend training programs and to ensure that the hotel’s and department’s standard operating procedures are maintained and understood.
- To actively participate in an evaluation of your performance by means of an appraisal with your leadership team. In order to correct weaknesses, encourage strengths and work to achieve personal and professional goals.
- To thoroughly review and understand the information contained within the Ocean Hotels Employee handbook since as an employee of Ocean Hotels Barbados, you are governed by the rules and stipulations contained within.
- To attend and participate in any training programs as directed by the HR team and your manager or supervisor.
Night Auditor employer: Ocean Hotels Group
Ocean Hotels is an exceptional employer that prioritises employee growth and development, offering comprehensive training programs to ensure staff are well-equipped to deliver outstanding service. With a commitment to maintaining AAA 5 Diamond standards, the work culture fosters teamwork and initiative, allowing Night Auditors to thrive in a supportive environment while managing the property during night shifts. Located in a vibrant hospitality setting, employees enjoy unique advantages such as engaging with diverse guests and contributing to memorable holiday experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ocean Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ocean Hotels Group
Don't be shy about reaching out to Ocean Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ocean Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ocean Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
