At a Glance
- Tasks: Manage hotel operations at night, ensuring guest satisfaction and accurate financial reporting.
- Company: Join Ocean Hotels, a leader in luxury hospitality with a focus on excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for personal and professional growth.
- Other info: Dynamic training environment with clear paths for career advancement.
- Why this job: Be the night hero, making guests' stays unforgettable while developing valuable skills.
- Qualifications: Strong communication skills and basic knowledge of accounting and property management systems.
The predicted salary is between 20000 - 25000 £ per year.
The Night Auditor should be able to communicate well with others. The ideal candidate should be able to work without supervision, take initiative, be mature enough to deal with any circumstance that one might encounter in the night and also be able to lead others.
He or She Would Be Expected To:
- Have some knowledge of the Property Management System.
- Manage the property, as he or she is the Manager on Duty at night and is accountable for all that happens between 11:00 pm and 7:00 am.
- Have some knowledge of Accounting.
- Pay attention to detail as this is crucial in reconciling all the daily transactions and ensuring accuracy.
- Reconcile Front Desk / Reservations / AR transactions.
- Reconcile all Restaurant transactions.
- Reconcile Credit Card reports.
- Perform Front Desk procedures according to the AAA 5 Diamond standards and LQA Benchmarking standards – answering the telephone, check-ins and checkouts.
- Posting of information to the guest folios and any other function that becomes necessary to enable guests to have a great holiday.
- Make Reservations.
- Complete the End of Day process.
- Prepare and submit a report at the end of the shift.
- Prepare a property Audit report (re. Hotel operations).
The Training Process:
- Training in Maestro.
- Front Desk procedures.
- Reservation procedures.
- General hospitality information.
- General standard operating procedures for the three properties.
- AAA 5 Diamond standards and the LQA Benchmark standards.
To Facilitate The Training Process:
- Training manual outlining all the various aspects of the job.
- Created nightly check lists for each property – this is to ensure that nothing is forgotten.
- Created templates for the reports as a guide of what is expected.
- Provided information about the diversity of the hotels.
Expected Outcome:
- The Auditor would be adept at the auditing.
- Capable of managing the Front Desk.
- Have an informed knowledge of the properties when making bookings or engaging in conversation with a guest.
- To be trusted to manage the property at night as he or she is the General Manager’s Representative.
Training and Development:
- To attend training programs and to ensure that the hotel’s and department’s standard operating procedures are maintained and understood.
- To actively participate in an evaluation of your performance by means of an appraisal with your leadership team.
- In order to correct weaknesses, encourage strengths and work to achieve personal and professional goals.
- To thoroughly review and understand the information contained within the Ocean Hotels Employee handbook since as an employee of Ocean Hotels Barbados, you are governed by the rules and stipulations contained within.
- To attend and participate in any training programs as directed by the HR team and your manager or supervisor.
Night Auditor employer: Ocean Hotels Group
Ocean Hotels is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes to ensure staff are well-equipped to deliver AAA 5 Diamond standards. With a supportive work culture that values initiative and leadership, employees can thrive in a dynamic environment while enjoying the unique advantage of working in a beautiful coastal location. Join us to be part of a team that not only values your contributions but also invests in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings at Ocean Hotels or can give you insider tips on what the hiring team is looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Property Management Systems and accounting basics. Show us that you’re not just a great communicator but also someone who can handle the nitty-gritty details of the job!
✨Tip Number 3
Practice common interview questions related to night auditing and customer service. We want to see how you’d handle real-life scenarios, so think about examples from your past experiences that showcase your initiative and leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Ocean Hotels team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Off Your Communication Skills:Since the Night Auditor role requires great communication, make sure to highlight your ability to interact with guests and team members in your application. Use examples that showcase your interpersonal skills and how you handle various situations.
Detail is Key:Pay close attention to detail when filling out your application. This role involves reconciling transactions and ensuring accuracy, so demonstrate your meticulous nature by avoiding typos and presenting clear, concise information.
Highlight Your Initiative:We love candidates who can work independently and take initiative. In your application, share instances where you've successfully managed tasks without supervision or led a team, especially in challenging situations.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application throughout the process.
How to prepare for a job interview at Ocean Hotels Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Property Management Systems and accounting basics. Being able to discuss these topics confidently will show that you're prepared and serious about the role.
✨Showcase Your Communication Skills
As a Night Auditor, you'll need to communicate effectively with guests and staff. Practice articulating your thoughts clearly and consider sharing examples of how you've handled difficult situations in the past.
✨Demonstrate Initiative
Since the role requires working without supervision, think of instances where you've taken the lead or solved problems independently. Highlighting your ability to take initiative will set you apart from other candidates.
✨Attention to Detail is Key
Prepare to discuss how you ensure accuracy in your work. Whether it's reconciling transactions or managing reports, being able to provide specific examples of your attention to detail will be crucial.
