Maintenance Supervisor

Job Summary

Oversees the day‑to‑day operations of the Maintenance Department, inspects facilities periodically to determine problems and any necessary maintenance, and ensures the smooth running of upkeep or repair operations. He/She must be reliable, have a great eye for detail, possess technical skills and knowledge of various crafts such as carpentry, plumbing, etc., leadership and knowledge of administrative tasks.

Company: Ocean Hotels

SCOPE

Under the directive of the Rooms Care Manager, the Maintenance Supervisor is responsible for coordinating and supervising the work of the maintenance technicians and upkeep of the hotel, surrounding buildings, grounds, and equipment, in accordance with the company’s standards, AAA 5‑diamond standards and LQA Benchmarking standards.

Operational Responsibilities

• Supervises and assigns the work of the maintenance team.
• Organises and oversees the schedules and tasks of the maintenance staff.
• Inspects work for completeness.
• Follow‑up and follow‑through with reported issues.
• Determines materials, equipment, and supplies to be used for internal projects only.
• Transfers equipment and personnel from one project to another, where necessary.
• Coordinates, installs, inspects, repairs and maintains the electrical, plumbing, mechanical and other related systems.
• Inspects and maintains building systems.
• Coordinates, inspects, operates and maintains the heating, cooling and ventilation systems (including boiler system).
• Coordinates general repairs such as painting, patching walls, security hardware.
• Coordinates renovations of existing facilities and oversees or assists with the construction of new facilities.
• Prepare a weekly maintenance roster and work schedule and allocate work.
• Monitor inventory of materials and equipment.
• Participates in coordination of projects.
• Coordinates and inspects major contract work on the electrical, plumbing, mechanical and other related systems.
• Coordinates troubleshooting and repairing malfunctions in electrical/mechanical systems and other hotel equipment.
• Conducting ongoing room preventative maintenance program.
• Reviewing maintenance problems, complaints and work orders to prioritise and schedule work.
• Coordinates troubleshooting and diagnosing malfunctioning mechanical systems and equipment.
• Inspecting property to identify potential and current needs.
• Coordinating with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations.
• Performing preventive maintenance assignments on a scheduled basis.
• Completing maintenance logs.
• Completing payroll documentation.
• Training of staff and preparation of relevant training materials.
• Possession of a current and valid motor vehicle operator's licence.
• Ensure the checking and detailing of arrivals and vacant rooms daily, in accordance with the company’s standards, AAA 5‑diamond standards and LQA Benchmarking standards.
• Coordinating and performing any other ancillary duties as may be required.
• Coordinating daily briefings.
• Where applicable, attend weekly supervisory training.
• Must be fully conversant with the Maestro System.
• Keeps the work environment healthy and safe for all employees and ensures that all employees operate in accordance with the company’s standards, AAA 5‑diamond standards and LQA Benchmarking standards.
• Any other duties as assigned by senior management.

People Management Responsibilities

• Assist the Rooms Care Manager in managing, motivating and monitoring the performance of the Maintenance team.
• Actively participates in the recruitment process for the department by identifying staffing needs and shorting potential candidates by utilising the company’s HRIS (BambooHR).
• Conducts candidate interviews as required, and informs the human resources team of successful candidates in a timely manner.
• Identifies candidates that are not performing to the expected standards of the company and recommend what steps should be taken.
• Assist the Rooms Care Manager in managing the performance management process within the department by providing continuous and constructive feedback, keeping communication lines open, providing clarification of expectations and identifying areas for improvement.
• To ensure that department goals are clear and in alignment with company objectives, AAA 5‑Diamond standards and LQA Benchmark standards, and shared with staff to maximise on performance expectations.
• Assist the Rooms Care Manager in actively coaching the department’s staff to unlock team members’ potential and growth, help them to develop new skills and to aid in promoting individual responsibility.
• Conduct annual performance appraisals for department staff, ensuring that the process is fair, free of biases, accurate, and promotes the overall purpose of the performance management system.
• Able to access and identify department conflicts and infractions against company policies / procedures, and understands how, when and what form of disciplinary action should be taken.
• Plan and execute frequent team building activities, in an effort to maintain the momentum and productivity of all staff within the department.

Training and Development Responsibilities

• Assist the Rooms Care Manager in managing all aspects of Training and Development and Talent Management to maximise on staff, personal and professional growth, in accordance with company’s Human Resources - Training and Culture Development team initiatives and to agreed AAA 5‑Diamond standards and LQA Benchmark standards.
• Identifies and conducts assessments to determine what training needs are required for staff within the department to increase job knowledge.
• Monitor and provide feedback on how staff could improve on their overall performance.
• Recommends and assists with the creation and implementation of training plans, based on assessment and guests’ feedback.
• Liaise with the Human Resources - Training and Culture Development team to support the department’s development objectives and ensure that staff are equipped with the necessary tools and materials to effectively execute their daily tasks.
• To carry out or ensure that regular On‑the‑Job training is taking place to align with the AAA 5‑Diamond standards and LQA Benchmark standards.

Knowledge

• Diploma in Building, Automotive & Welding, Electrical Engineering or equivalent.
• Certificate in Cabinet & Furniture Making, Carpentry & Joinery or Masonry would be considered an asset.
• At least 5 years experience in a similar capacity within an all‑inclusive, AAA 5‑diamond hotel.

Skills

• Good interpersonal skills.
• Strong analytical and numerical skills.
• Ability to work with little or no supervision.
• Excellent interpersonal skills.
• Team building skills.
• Employee motivational skills.
• Decision making skills.
• Effective verbal, listening and written communications skills.
• Attention to detail and high level of accuracy.
• Effective organisational skills.
• Time management skills.
• Supervisory skills.
• Must be computer literate.
• Must be able to lift a minimum of fifty (50) pounds.
• Strong technical knowledge of building systems.
• Effective knowledge of health and safety protocols and regulations.
• Excellent planning abilities.

Personal Attributes

• Hospitality
• Creativity
• Reliability
• Compatibility
• Effective follow up
• Flexibility
• Integrity
• Sincerity