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- Tasks: Manage guest reservations and provide top-notch service for bookings and inquiries.
- Company: Prestigious hotel chain in the UK known for exceptional hospitality.
- Benefits: Professional development opportunities and a chance to grow in the hospitality industry.
- Why this job: Join a dynamic team and make guests' experiences unforgettable.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Ideal for those looking to kickstart their career in hospitality.
The predicted salary is between 28800 - 43200 £ per year.
A prestigious hotel chain in the United Kingdom is seeking a Reservations Agent to provide exceptional service for guest room bookings and inquiries.
Responsibilities include:
- Managing reservations
- Maintaining accurate guest records
- Ensuring guest satisfaction
The ideal candidate will possess:
- Strong communication and organizational skills
- A people-oriented approach
- Attention to detail
Experience in hospitality and familiarity with Property Management Systems are preferred. This role offers opportunities for professional development and growth.
Guest Reservations Specialist employer: Ocean Hotels Group
Contact Detail:
Ocean Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Reservations Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, consider doing mock interviews with a friend. This will help you articulate your experience and show off your people-oriented approach.
✨Tip Number 3
Familiarise yourself with Property Management Systems! If you don’t have experience, check out online tutorials or courses. Showing that you’re proactive about learning can really impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities for growth in the hospitality sector. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Guest Reservations Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your strong communication skills. We want to see how you can connect with guests and handle inquiries effectively, so don’t hold back on showcasing your people-oriented approach!
Be Organised and Detail-Oriented: Since the role involves managing reservations and maintaining accurate guest records, it’s crucial to demonstrate your organisational skills. Use clear headings and bullet points in your CV to make it easy for us to see your attention to detail.
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Agent role. Mention any relevant experience in hospitality and familiarity with Property Management Systems, as this will show us you’re a great fit for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Ocean Hotels Group
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel chain. Familiarise yourself with their values, services, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their brand.
✨Showcase Your Communication Skills
As a Guest Reservations Specialist, strong communication is key. Prepare examples of how you've effectively communicated with guests or colleagues in the past. Practising common interview questions can help you articulate your thoughts clearly during the interview.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss situations where your meticulous nature made a difference, whether it was in managing reservations or ensuring guest satisfaction. Highlighting these experiences will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
