Food & Beverage Coordinator

Food & Beverage Coordinator – Ocean Hotels Group Barbados

Job Summary

The primary function of the Food & Beverage Coordinator is to provide administrative services while having substantial Food and Beverage knowledge to upsell and describe menu items, in accordance with the company’s standards, AAA 5 diamond standards and the LQA Benchmarking standards. The role requires the ability to multitask and work under pressure.

Scope

Under the direction of the Food & Beverage Manager/Executive Chef and Restaurant Managers, the coordinator will provide polite and efficient service in an effort to maintain our exceptional standard of service and quality.

Responsibilities

• Checking reservations and/or emails for dinner reservations.
• Correctly take guest reservations ensuring to receive guests’ name, room number, number of guests dining, dining time, allergies, special occasions, etc. and confirm the details of the reservation.
• Prepare and print menus.
• Load menus into D INE Maestro.
• Inquire with the kitchen about daily specials or menu changes.
• Distribute reservation details to the relevant persons, informing them of all necessary information (eg. guests’ allergies, birthdays, anniversaries).
• Update Food & Beverage and Kitchen payroll daily.
• Update attendance records.
• Structure all letters of conversations for teams as directed by department heads.
• Always promote oneself in keeping with the standards of appearance and conduct.
• Take a personal interest in ensuring the AAA 5 diamond standards and LQA Benchmarking standards are always sought after, maintained, and exceeded.
• Liaise with the Food and Beverage management team and the Human Resources – Training and Culture Development team to support the department’s development objectives.
• Be knowledgeable of the hotel facts, facilities, and amenities within the Montrose and Ocean Hotels Group.
• Comply with all hotel procedures and protocols.
• Distribute internal memos and correspondence to the appropriate department and head of departments.
• Follow up on guest functions and special requests.
• Attend daily briefings, departmental or other meetings as required.
• Assist with decorating the property during the festive season.
• Adhere to company policies, standards and procedures, including health and safety, fire prevention, hygiene, workplace safety, HACCP documents and discipline.
• Attend training courses as agreed with the Human Resources Department or the Manager/Supervisor.
• Be flexible and prepared to undertake other work as assigned by the company.

Training & Development

• Attend and participate in any training programs as directed by the Human Resources team, Restaurant Manager and/or Food & Beverage Manager/Director.
• Actively participate in an evaluation of performance through an appraisal with the leadership team.
• Thoroughly review and understand the Ocean Hotels Employee Handbook as it governs conduct and responsibilities.

Knowledge

• Good understanding of food safety laws and best practices.
• Knowledge of food hygiene.
• Knowledge of food and beverage planning and administration.
• A tertiary qualification (or equivalent) or at least three years of practical experience in Food & Beverage.
• Certification in Supervisory Management would be considered an asset.
• Complete knowledge of all food and beverage menus: ingredients, preparation, serving methods, pricing and daily specials.

Skills

• Excellent interpersonal skills.
• Team-building skills.
• Employee motivational skills.
• Analytical and problem‑solving skills.
• Decision-making skills.
• Effective verbal and listening communication skills.
• Attention to detail and high level of accuracy.
• Highly effective organizational skills.
• Effective written communication skills.
• Computer skills including spreadsheets, word processing and e‑mail at a highly proficient level.
• Stress management skills.
• Time management skills.
  

  Personal Attributes

  • Hospitality.
  • Creativity.
  • Reliability.
  • Compatibility.
  • Effective follow-up.
  • Flexibility.
  • Consistency.
  • Sincerity.
  • Honesty.
  • Keen eye for details.

  Seniority Level

  • Entry level

  Employment Type

  • Full-time

  Job Function and Industries

  • Management and Manufacturing
  • Hospitality