Personal Travel Manager in Romford

Are you passionate about luxury travel and ready to craft unforgettable journeys for high-net-worth clients? At Winged Boots, we don’t just book trips—we create once-in-a-lifetime travel experiences. As a Personal Travel Manager, you’ll be the go-to expert for VIP travelers, curating tailor-made itineraries that redefine luxury. From multi-stop, around-the-world adventures to ultra-exclusive getaways, you’ll turn travel dreams into reality.

As a Personal Travel Manager, you will be creating relationships with your clients based on providing exceptional customer service within a customer facing role in our retail store; always going the extra mile to meet their needs.

• Serve as the principal point of contact for VIP clients, ensuring a seamless, high-end travel experience.
• Manage all aspects of the sales and after-sales process, from itinerary design to travel execution.
• Maintain in-depth knowledge of hotel contracts, airline policies, and tour operator operations to maximize client value.
• Collaborate with support staff to ensure smooth booking, invoicing, and ticketing processes.
• Consistently exceed client expectations by delivering personalized, white-glove service.
• Work towards KPI-driven sales targets, actively identifying opportunities to grow revenue.
• Leverage industry expertise to confidently recommend luxury destinations and accommodations based on client needs.
• Build and nurture strong relationships with hotels, ground agents, and key travel partners to enhance the VIP client experience.
• Engage in networking and business development activities to expand your client base.
• Utilize GDS systems to efficiently manage reservations.
• Maintain client relationships through both face-to-face and phone interactions with a professional, tailored approach.

First and foremost, we need someone who is focused, professional and truly passionate about travel. You will not shy away from setting goals for yourself and focus 100% on achieving them. You will be confident in your approach to others while showing them understanding and respect, while still having the ability to persuade and negotiate to achieve the desired outcome. You will take personal responsibility for your own work and team contribution, while creating your own measures of success and understand what that means to the outcomes for the business.

• Being the principal point of contact for all VIP clientele assigned to you whilst offering the highest level of customer service within a face to face environment.
• Managing every stage of the sales, after-sales and travel experience.
• Understanding of hotel contracts / airline rules / general tour operator operations.
• Communicating with support staff to ensure clear process for booking, invoicing, and ticketing is maintained.
• Taking exceptional pride in ensuring that the customers’ needs are always met and going above and beyond what is required.
• Being target and sales focused and actively working to achieve KPI’s and sales targets set.
• Using initiative and resourcefulness to identify additional opportunities to sell to existing clients or bring new clients to the Winged Boots business.
• Working collaboratively as part of a team to ensure the best possible customer experience.
• Confidently recommending and suggesting the most suitable destinations and properties for your clients based on their wants and needs, based on your first-hand experience.
• Building and maintaining strong relationships with hotels and ground agents to ensure our clients are given the best VIP treatment.
• Actively network to build business within the local area to gain business exposure.
• GDS competent.
• Building a rapport with customers over the phone and face to face.

Winged Boots is a personalised travel management company that provides luxury leisure holidays and corporate travel to worldwide destinations. With an extensive portfolio of destinations, properties, and itineraries available it’s our promise to give each of our clients an unparalleled service from the very beginning to the very end. As a Personal Travel Manager your job is to use existing client relationships and develop new prospects, to maximise the growth and opportunities for Winged Boots.

Winged Boots makes up one third of Ocean Holidays, which is one of the UK’s fastest-growing travel companies. It sits alongside sister companies Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade and Ocean Florida the largest direct to consumer Florida specialist in Europe. From the Caribbean to the Indian Ocean, Winged Boots has an expert in each region of the world that will customise every aspect of the clients’ trip to the highest of standards.

• Discounted personal travel and a dedicated staff travel agent that will organise your holiday.
• Private Health Care after probation passed, WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms & Fitness First, Spabreaks.com & Yourgolftravel etc.
• Profit Related Pay.
• An Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day.
• Access to free professional financial advice.
• Enhanced family-friendly policies.
• One Ocean Forum – a group of employees representing the interests of all employees.
• Long service awards.
• Honest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls.
• Cost of test and contribution towards glasses.
• Life Insurance.
• Additional holiday days based on length of service.
• Day off on your birthday.
• 2 x ‘Do the Right Thing’ days (dedicated charity days).
• Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers.
• Cycle to work scheme.
• Smart Tech after probation.

Our commitment to building and maintaining a diverse, inclusive, and representative workforce is a priority. We encourage applications from people from all backgrounds and welcome you to join a team that celebrates individual cultures and identities. If you have any accessibility needs that require any extra attention, please let us know.