At a Glance
- Tasks: Create unforgettable holiday experiences by tailoring packages to customer needs.
- Company: Join Ocean Holidays, a leading travel company with a vibrant culture.
- Benefits: Enjoy bonuses, health care, flexible working, and exciting familiarisation trips.
- Other info: Be part of an award-winning team that values growth and teamwork.
- Why this job: Turn dreams into reality while thriving in a dynamic sales environment.
- Qualifications: Experience in holiday sales and a passion for exceptional customer service.
The predicted salary is between 31500 - 38500 £ per year.
About The Role
As a USA Travel Specialist and valued member of our Sales Team, you will do far more than just sell holidays — you will create unforgettable memories for our customers.
By understanding each customer’s travel needs, budget and interests, you will design their perfect holiday and help turn their vision into reality.
Your energy, passion and enthusiasm will not only exceed customer expectations but also drive your own success while motivating those around you.
What will you be doing?
- Creating tailored package holidays by combining individual travel elements to suit each customer’s needs
- Demonstrating strong product knowledge of Florida and USA holidays, including destinations, attractions and holiday types
- Using a variety of systems to source accurate pricing, including Galileo, Top Dog, supplier systems and our in-house CRM
- Securing sales within a fast-paced, customer-focused environment
- Ensuring all bookings are completed accurately and meet customer requirements
- Delivering outstanding customer service and consistently going above and beyond for customers
- Remaining motivated and sales focused, while proactively working towards KPIs and sales targets
- Working collaboratively with colleagues and management to ensure a smooth customer journey and booking process
- Managing multiple enquiries and systems simultaneously while maintaining excellent attention to detail
- Thriving in a busy environment with the ability to prioritise workload effectively
- Taking a proactive approach to personal development and continuously improving product knowledge and sales performance
Who should apply?
The ideal candidate is someone who understands……
First and foremost, we are looking for an enthusiastic team player with strong knowledge of Florida and the wider USA, alongside a genuine passion for creating exceptional holiday experiences.
Our USA Travel Specialists will also have
- A minimum of two years’ experience in holiday sales
- Experience in building and tailoring package holidays to meet customers’ needs.
- Excellent communication skills, with the ability to listen, understand and tailor holidays to each customer’s needs
- Proven experience selling directly to customers
- Experience using Galileo or a similar GDS system is desirable, but not essential
- A motivated and self-driven approach, with the desire to exceed monthly targets
- The ability to build strong customer relationships and consistently go the extra mile
- A passion for sales and delivering exceptional customer experiences
- A positive and enthusiastic approach to teamwork
- The ability to adapt to change and continuously develop both personal skills and product knowledge
We are open 7 days a week, and you will be required to work 40 hours per week on shift patterns that include evenings and weekends.
About Us
Ocean Holidays was founded in 2004 by two sets of brothers: Daniel and David Ox and George and Harry Hastings, who are still very much active in the business today.
They set out selling holidays with no website, just a handful of staff and Teletext as their only form of marketing.
From these humble beginnings, Ocean Holidays was created, and the company now consists of three unique and distinct travel brands.
Ocean Florida, the largest direct to consumer Florida specialist of its kind in Europe; personalised travel management company, Winged Boots which leads in luxury leisure followed by business travel; and Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade.
With Headquarters in Romford, and another in Davenport, Florida. Ocean Holidays continues to innovate and evolve within the travel industry.
In January 2023 Ocean Holidays were awarded the inaugural Employer of the Year award at the Travel Weekly Globes, followed by the Travel for All Award in January 2024, for its industry-leading accessibility programme.
As one of the UK’s largest owner managed travel companies, Ocean Holidays continue to provide an environment where its people can thrive, and where growth and great culture go hand-in-hand.
There are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true:
- Quarterly bonus scheme for overachievement against KPIs
- Opportunity to qualify for the annual all-inclusive Elite Club Trip for the top 5 performers
- Opportunities to take part in familiarisation trips throughout the year to build destination knowledge
- Paid supplier training days and development opportunities
- Private Health Care after probation passed -WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks. com and Your golf travel and more
- Flexible/remote/hybrid working to promote our culture of supporting work/life balance.
- Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day.
This includes advice on health, relationships, money, career, retirement, and many other areas of support.
- Access to free professional financial advice
- Enhanced family-friendly policies
- Long service awards
- Honest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls
- Eye test costs covered and contribution towards glasses
- Life Insurance
- Additional annual leave days based on length of service
- Christmas saving scheme.
- Your birthday off every year
- 2 x ‘Do the Right Thing’ days (dedicated charity days)
- Access to Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers
- Access to Smart Tech after passing probation
- #J-18808-Ljbffr
Sales - USA Travel Specialist in Essex employer: Ocean Holidays
Ocean Holidays is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where team members are encouraged to thrive. With benefits such as a quarterly bonus scheme, opportunities for familiarisation trips, and flexible working arrangements, employees can enjoy a fulfilling career while maintaining a healthy work-life balance. Recognised for its commitment to accessibility and employee satisfaction, Ocean Holidays fosters an environment where passion for travel and customer service excellence come together to create unforgettable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales - USA Travel Specialist in Essex
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Ocean Holidays who are looking for fresh talent for roles like Sales - USA Travel Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Ocean Holidays and give you a leg up for your Sales - USA Travel Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Sales - USA Travel Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Sales - USA Travel Specialist in Essex
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Sales - USA Travel Specialist role at Ocean Holidays.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Sales - USA Travel Specialist position at Ocean Holidays.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Ocean Holidays.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Ocean Holidays's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Sales - USA Travel Specialist.
How to prepare for a job interview at Ocean Holidays
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Ocean Holidays.
