Ocean Holidays is seeking an experienced IT Support Engineer to own day-to-day IT support for around 200 users in a hybrid Microsoft-focused environment. You will handle 1st/2nd line incidents from initial contact to resolution and collaborate with senior IT colleagues on complex issues.
You will support Microsoft 365 services, Entra ID/AD, Intune and Autopilot, plus network troubleshooting. The role emphasizes automation, documentation and proactive problem-solving.
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Hybrid IT Support Engineer – 2nd Line, AI‑Driven Automation in Brentwood employer: Ocean Holidays Group
Ocean Holidays is an award-winning travel company that prioritises employee growth and well-being, offering a vibrant work culture that fosters inclusivity and diversity. With benefits such as discounted personal travel, private healthcare, flexible working arrangements, and a commitment to professional development, employees are empowered to thrive in their roles while contributing to the company's mission of delivering exceptional customer experiences. Located in Shenfield, this dynamic environment not only supports work-life balance but also encourages innovation and collaboration among passionate travel specialists.
