BMW Service Advisor
OTE £37,600
Passionate about delivering exceptional customer experiences? Looking to develop your career with one of the world's most prestigious automotive brands?
Due to internal progression, Ocean BMW is looking for a professional and customer-focused Service Advisor to join our successful Aftersales team. This is an exciting opportunity to work in a fast-paced, premium environment where customer satisfaction is at the heart of everything we do.
The Role
As a BMW Service Advisor, you'll be the main point of contact for customers throughout their service and repair journey, ensuring they receive a seamless, professional experience from booking through to vehicle handover.
Key responsibilities include:
• Delivering outstanding customer service in line with BMW and Ocean Group standards.
• Managing customer bookings, vehicle check-ins and handovers.
• Keeping customers informed throughout the repair process.
• Liaising with technicians, Workshop Control and Parts teams to ensure efficient workflow.
• Presenting Vehicle Health Check findings and recommending additional work where appropriate.
• Resolving customer queries professionally and effectively.
• Maintaining accurate service records and documentation.
• Contributing to customer satisfaction and departmental performance targets.
About You
We're looking for someone who:
• Is passionate about delivering excellent customer service.
• Communicates confidently and professionally.
• Is organised, proactive and able to thrive in a busy environment.
• Enjoys building strong customer relationships.
• Works well as part of a team.
A full UK driving licence is essential.
Working Hours
42.5 hours per week
Monday-Friday on a rotating shift pattern:
• 7:30am - 4:30pm
• 8:00am - 5:00pm
• 9:00am - 6:00pm
Saturday mornings on a rota basis (8:30am - 1:00pm)
What We Offer
• 30 days holiday including bank holidays
• Company pension scheme
• Employee car scheme
• BMW manufacturer training and development
• Genuine career progression opportunities
• The opportunity to represent a world-renowned premium brand within a local family business setting.
If you're looking to join a supportive team and build your career with BMW, we'd love to hear from you.
