At a Glance
- Tasks: Deliver exceptional customer service and manage incoming calls at Ocean BMW.
- Company: Join the admired Ocean BMW team in Falmouth.
- Benefits: Flexible part-time hours and competitive salary.
- Other info: Great opportunity to develop your customer service skills.
- Why this job: Be a brand ambassador and create bespoke experiences for customers.
- Qualifications: Proactive communicator with strong organisational skills.
The predicted salary is between 17741 - 17741 € per year.
Ocean BMW Falmouth are looking for a part time Receptionist/Showroom Host to join its high performing team. If you have a passion for delivering exceptional customer experience, then this is a great opportunity to join one of the worlds admired brands in the motor industry.
Your role
As a Receptionist/Showroom Host, you will deliver an incredible customer service experience to all who enter the Retail Centre. You will build rapport with our customers, and establish their needs quickly in order to create a bespoke service for them. You will also manage incoming calls and will be responsible for connecting the callers to the right department. Our Receptionists/Showroom Hosts are our Brand Ambassadors, reflecting the brand image and standards in everything they do.
Your profile
To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating positive customer experiences and someone who will use their own initiative where they think it will delight a customer. You will also need excellent organisational and preparation skills with a genuine passion for detail.
Your working hours will be Mon - Fri 12:45pm to 5:30pm working alternate Saturdays 09:00am - 3:00pm. For this role a degree of flexibility is required to cover any holiday and sickness.
Salary £17,741
Part Time - Receptionist/Showroom Host - Ocean BMW - Falmouth employer: Ocean Group
Ocean BMW Falmouth is an exceptional employer that values its team members and fosters a vibrant work culture centred around delivering outstanding customer experiences. With opportunities for personal growth and development within one of the world's most admired automotive brands, employees enjoy a supportive environment that encourages innovation and initiative. The part-time Receptionist/Showroom Host role offers a chance to be a key player in a high-performing team, all while enjoying the beautiful coastal location of Falmouth.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time - Receptionist/Showroom Host - Ocean BMW - Falmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ocean BMW. Understand their values and what makes them tick. This way, you can tailor your conversation to show how you fit right in with their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional when you arrive for your interview. It shows you care about the position and the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Part Time - Receptionist/Showroom Host - Ocean BMW - Falmouth
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for delivering exceptional customer experiences in your application. We want to see how you can bring that enthusiasm to the role and make a real difference at Ocean BMW.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tailor your CV to reflect the skills and experiences that match the Receptionist/Showroom Host role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Personable:Since this role is all about building rapport with customers, let your personality shine through in your written application. We want to get a sense of who you are and how you would represent us as Brand Ambassadors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ocean Group
✨Know the Brand Inside Out
Before your interview, take some time to research Ocean BMW and its values. Understand what makes them stand out in the motor industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist/Showroom Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your proactive communication skills and your ability to create positive experiences.
✨Practice Your Communication Style
Since you'll be the first point of contact for customers, practice how you introduce yourself and engage with others. Use clear and friendly language, and think about how you can build rapport quickly. Role-playing with a friend can help you feel more confident.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer service expectations, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
