Sales - USA Travel Specialist in Romford

About The Role

As a USA Travel Specialist and valued member of our Sales Team, you will do far more than just sell holidays — you will create unforgettable memories for our customers.

By understanding each customer’s travel needs, budget and interests, you will design their perfect holiday and help turn their vision into reality.

Your energy, passion and enthusiasm will not only exceed customer expectations but also drive your own success while motivating those around you.

What will you be doing?

• Creating tailored package holidays by combining individual travel elements to suit each customer’s needs
• Demonstrating strong product knowledge of Florida and USA holidays, including destinations, attractions and holiday types
• Using a variety of systems to source accurate pricing, including Galileo, Top Dog, supplier systems and our in-house CRM
• Securing sales within a fast-paced, customer-focused environment
• Ensuring all bookings are completed accurately and meet customer requirements
• Delivering outstanding customer service and consistently going above and beyond for customers
• Remaining motivated and sales focused, while proactively working towards KPIs and sales targets
• Working collaboratively with colleagues and management to ensure a smooth customer journey and booking process
• Managing multiple enquiries and systems simultaneously while maintaining excellent attention to detail
• Thriving in a busy environment with the ability to prioritise workload effectively
• Taking a proactive approach to personal development and continuously improving product knowledge and sales performance

Who should apply?

The ideal candidate is someone who understands……

First and foremost, we are looking for an enthusiastic team player with strong knowledge of Florida and the wider USA, alongside a genuine passion for creating exceptional holiday experiences.

Our USA Travel Specialists will also have

• A minimum of two years’ experience in holiday sales
• Experience in building and tailoring package holidays to meet customers’ needs.
• Excellent communication skills, with the ability to listen, understand and tailor holidays to each customer’s needs
• Proven experience selling directly to customers
• Experience using Galileo or a similar GDS system is desirable, but not essential
• A motivated and self-driven approach, with the desire to exceed monthly targets
• The ability to build strong customer relationships and consistently go the extra mile
• A passion for sales and delivering exceptional customer experiences
• A positive and enthusiastic approach to teamwork
• The ability to adapt to change and continuously develop both personal skills and product knowledge

We are open 7 days a week, and you will be required to work 40 hours per week on shift patterns that include evenings and weekends.

About Us

Ocean Holidays was founded in 2004 by two sets of brothers: Daniel and David Ox and George and Harry Hastings, who are still very much active in the business today.

They set out selling holidays with no website, just a handful of staff and Teletext as their only form of marketing.

From these humble beginnings, Ocean Holidays was created, and the company now consists of three unique and distinct travel brands.

Ocean Florida, the largest direct to consumer Florida specialist of its kind in Europe; personalised travel management company, Winged Boots which leads in luxury leisure followed by business travel; and Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade.

With Headquarters in Romford, and another in Davenport, Florida. Ocean Holidays continues to innovate and evolve within the travel industry.

In January 2023 Ocean Holidays were awarded the inaugural Employer of the Year award at the Travel Weekly Globes, followed by the Travel for All Award in January 2024, for its industry-leading accessibility programme.

As one of the UK’s largest owner managed travel companies, Ocean Holidays continue to provide an environment where its people can thrive, and where growth and great culture go hand-in-hand.

There are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true:

• Quarterly bonus scheme for overachievement against KPIs
• Opportunity to qualify for the annual all-inclusive Elite Club Trip for the top 5 performers
• Opportunities to take part in familiarisation trips throughout the year to build destination knowledge
• Paid supplier training days and development opportunities
• Private Health Care after probation passed -WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks. com and Your golf travel and more
• Flexible/remote/hybrid working to promote our culture of supporting work/life balance.
• Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day.

This includes advice on health, relationships, money, career, retirement, and many other areas of support.

• Access to free professional financial advice
• Enhanced family-friendly policies
• Long service awards
• Honest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls
• Eye test costs covered and contribution towards glasses
• Life Insurance
• Additional annual leave days based on length of service
• Christmas saving scheme.
• Your birthday off every year
• 2 x ‘Do the Right Thing’ days (dedicated charity days)
• Access to Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers
• Access to Smart Tech after passing probation
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