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For Companies At a Glance
- Tasks: Engage with customers through calls, ensuring their inquiries are handled efficiently and accurately.
- Company: Ocean is a leading UK credit platform focused on improving financial wellbeing for underserved individuals.
- Benefits: Enjoy competitive salary, remote work options, 25 days holiday, and wellness support.
- Why this job: Join a dynamic team dedicated to making a positive impact on customers' financial lives.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Opportunities for training, mentoring, and career progression available.
The predicted salary is between 24000 - 36000 £ per year.
About the company
At Ocean, we’re on a mission to become the UK’s leading credit platform for people not served by the mainstream, helping them improve their financial wellbeing over their lifetime. This has been our mission for over 30 years, and it continues to drive us to do better and more for our customers. We do this by helping our customers make informed decisions and access personal finance products. If our mission sounds interesting, please keep reading!
About the job
As our new Customer Contact Agent, you’ll be the kind of person who loves to push the boundaries of what’s possible and thrives in a fast-paced environment like ours. In this role, you will be responsible for inbound and outbound telephony contact with our customers, providing an outstanding level of service, and ensuring their secured loan or mortgage inquiries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do. You must have the strength and resilience to handle high call volumes while demonstrating a genuine passion for customer service.
What you’ll be doing for us
- Conducting outbound calls in response to customer inquiries
- Ensuring all callbacks are actioned on time and at customers' requests
- Attaining and maintaining competence under the IL Training and Competence Scheme
- Achieving individual daily, weekly, and monthly key performance targets and contributing to departmental goals
- Ensuring calls are compliant and follow the call structure provided
- Taking inbound calls as needed
- Upholding Intelligent Lending’s principles at all times
- Undertaking any other duties necessary for the role
Skills required include:
- Excellent communication skills with confidence to proactively build customer relationships
- Self-motivated and driven
- Passionate about delivering positive outcomes for customers
What we’ll do for you
- Competitive salary with annual reviews
- Joining a supportive and dynamic team
- Encouraging idea-sharing and collaboration
- Providing all necessary equipment to work from home
- Offering a pension scheme to help plan for the future
- Supporting your health with eye test vouchers, Perkbox medical and wellness, and an employee assistance programme
- 25 days of holiday plus public holidays and your birthday off
- Supporting your development with training, mentoring, and career progression opportunities
Customer Contact Agent Manchester · employer: Ocean Finance
Contact Detail:
Ocean Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Agent Manchester ·
✨Tip Number 1
Familiarise yourself with Ocean's mission and values. Understanding their commitment to improving financial wellbeing will help you align your responses during the interview, showcasing your passion for customer service and how you can contribute to their goals.
✨Tip Number 2
Prepare for role-play scenarios that demonstrate your ability to handle high call volumes and challenging customer interactions. Practising these situations will help you feel more confident and ready to showcase your resilience and communication skills.
✨Tip Number 3
Research common customer inquiries related to secured loans and mortgages. Being knowledgeable about these topics will allow you to engage in meaningful conversations and show your potential employer that you're proactive and well-prepared.
✨Tip Number 4
Network with current or former employees of Ocean on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Contact Agent Manchester ·
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Ocean's mission and values. Highlight your understanding of their commitment to improving financial wellbeing in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills relevant to a fast-paced environment. Emphasise any previous roles where you handled high call volumes or worked in a similar industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've delivered positive outcomes for customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Customer Contact Agent role.
How to prepare for a job interview at Ocean Finance
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's mission.
✨Demonstrate Resilience and Adaptability
Prepare to discuss how you've handled high-pressure situations in the past. The role requires managing high call volumes, so showcasing your ability to stay calm and effective under pressure will impress the interviewers.
✨Familiarise Yourself with the Company’s Mission
Take some time to understand Ocean's mission and values. Being able to articulate how your personal values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
✨Prepare for Role-Play Scenarios
Since the position involves handling customer inquiries, be ready for potential role-play scenarios during the interview. Practising how you would respond to various customer situations can help you feel more confident and demonstrate your communication skills.
