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- Tasks: Lead and manage repairs and maintenance for 16,000 social housing properties.
- Company: Join a dedicated team focused on improving community living standards in Hounslow.
- Benefits: Enjoy hybrid working, generous holidays, free gym membership, and enhanced parental leave.
- Why this job: Make a real impact on community safety and satisfaction while developing your leadership skills.
- Qualifications: Experience in managing repairs in social housing; HND/Degree or equivalent required.
- Other info: Opportunity for career growth with CPD training and structured development.
The predicted salary is between 43200 - 72000 £ per year.
Our client is responsible for the delivery of emergency and planned repairs, maintenance and refurbishments to 16,000 social housing properties across Hounslow. We are assisting them to recruit a Head Of Repairs & Voids to lead and manage the responsive repairs and empty homes teams.
About the role
You will ensure high quality, efficient and customer-focused repairs and maintenance services, delivered through a combination of direct labour and sub-contractors, whilst optimising the turnaround time of empty homes. It is a busy, challenging yet rewarding role that is critical in maintaining the safety, habitability, and satisfaction of customers.
Key Responsibilities include:
- Oversee the delivery of responsive repairs and maintenance services, ensuring compliance.
- Oversee the voids process to minimise void time and ensure properties meet required standards.
- Ensure a customer-focused approach to service delivery, addressing customer feedback promptly and effectively.
- Implement and monitor key performance indicators (KPIs) to measure and improve service delivery.
- Lead the responsive repairs, complex repairs and empty homes teams and manage external subcontractors and suppliers.
- Work to continuously improve productivity, service delivery and innovation of responsive repairs and empty homes services.
- Manage budgets and ensure financial accountability.
You will need:
- Experience in leading and developing teams to achieve high performance.
- HND / Degree or equivalent OR experience in a construction related subject.
- IOSH or similar H&S qualification.
- Significant experience in managing responsive repairs and maintenance services within the social housing sector.
- Proven track record of managing voids and empty homes processes.
- Relevant experience leading multi-disciplinary teams (of 100+ people) across multiple workstreams.
- Competence in asbestos.
- Solid understanding of regulatory requirements.
- Excellent leadership, communication, and organisational skills.
- Strong IT skills and demonstrable data analytics skills.
- Demonstrable commercial acumen and experience of managing budgets in range of £10-20m.
- Hold a Full UK Driving license.
In return you will receive:
- Competitive salary with annual pay review.
- Hybrid working.
- Generous holiday allowance.
- Free gym membership.
- Enhanced Maternity and Paternity leave and Pension Scheme.
- Staff wellbeing perks.
- Cycle to work and electric car salary sacrifice scheme.
- Career Growth – CPD training, structured development, and leadership opportunities.
To apply
Please apply with your CV and supporting statement before Wednesday 4 June 2025. For an informal discussion about this opportunity please contact Philip Foster at Ocean Edge Executive Search on 023 8000 1153 / 07881 784997.
Head of Repairs and Voids employer: OCEAN EDGE EXECUTIVE SEARCH
Contact Detail:
OCEAN EDGE EXECUTIVE SEARCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs and Voids
✨Tip Number 1
Familiarise yourself with the specific challenges and regulations in the social housing sector. Understanding the unique needs of this environment will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the repairs and maintenance field, especially those who have experience in social housing. Attend relevant industry events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed large teams in the past. Be ready to provide examples of how you've improved service delivery and productivity in previous roles.
✨Tip Number 4
Research the company’s current projects and initiatives related to repairs and voids. Being knowledgeable about their operations will allow you to tailor your conversation and show genuine interest in their work during the interview.
We think you need these skills to ace Head of Repairs and Voids
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing responsive repairs and maintenance services, particularly within the social housing sector. Emphasise your leadership skills and any experience with multi-disciplinary teams.
Craft a Strong Supporting Statement: In your supporting statement, address the key responsibilities outlined in the job description. Provide specific examples of how you've successfully overseen repairs and voids processes, managed budgets, and improved service delivery.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your HND/Degree or equivalent in a construction-related subject, and any health and safety certifications like IOSH. This will demonstrate your suitability for the role.
Showcase Leadership and Communication Skills: Use your application to illustrate your leadership style and communication skills. Mention any experience you have in addressing customer feedback and leading teams to achieve high performance, as these are crucial for the role.
How to prepare for a job interview at OCEAN EDGE EXECUTIVE SEARCH
✨Showcase Your Leadership Skills
As a Head of Repairs and Voids, you'll be leading large teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure situations.
✨Demonstrate Your Knowledge of Regulations
Familiarise yourself with the regulatory requirements relevant to social housing repairs and maintenance. During the interview, highlight your understanding of these regulations and how you ensure compliance in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've improved service delivery or reduced void times, and explain the strategies you implemented to achieve these results.
✨Emphasise Customer Focus
Customer satisfaction is key in this role. Be ready to discuss how you've addressed customer feedback in the past and how you plan to maintain a customer-focused approach in your future work.
