As we approach the next stage of growth, we’re looking for our next E-commerce Manager to join our Growth team. The purpose of this role is to own the performance of our UK and US websites, and the email and referral programmes that keep customers coming back. You’ll report to our Director of Growth & Customer Experience, who owns direct revenue and runs our paid ads engine. You’ll own the website, CRM and referral side of that engine, making sure the offers and products customers find on site match what our paid campaigns promise, working with our agency partners and the wider marketing team to deliver it.
Website performance and merchandising
- Own conversion rate and AOV on the UK and US sites, measured market by market, driven by a structured testing roadmap.
- Work with the Director of Growth & Customer Experience to make customer journeys simple and intuitive, with on-site offers aligned to paid campaigns.
- Keep the site accurate, showcase our best performers, and hold every page to our standards of design and detail, mission and desirability.
- Manage website deliverables with our agencies.
Email and CRM
- Own and improve our automated flows and email campaigns against the trading calendar, partnering with our Senior Brand Marketing Manager so every send tells our story and sells.
- Grow CRM towards 30% of Shopify revenue.
Amazon
- Continuously improve Amazon listing conversion by applying our latest imagery and learnings, working with our agency.
Referral and ambassadors
- Build and grow referral and ambassador programmes that turn customers into our best acquisition channel, and report on their contribution to new customers and revenue.
Responsibilities
- Conversion rate and AOV rising quarter on quarter on both the UK and US sites.
- CRM revenue growing towards 30% of Shopify revenue.
- A website that is always accurate and shows our best products at their best.
- A referral and ambassador programme bringing in a growing share of new customers.
- A website that people see as well designed, mission-led and desirable.
Requirements
- 6+ years experience in e-commerce, with proven ability building high-performance websites and intuitive shopping experiences.
- An owner’s mindset. You’re entrepreneurial: you spot a problem and fix it without waiting to be asked.
- An obsession with conversion. You know your numbers and always have the next test lined up.
- An eye for design and detail. You notice the wrong image, the clumsy line of copy and the unnecessary click.
- Hunger to learn. You want to learn everything about e-commerce and help us grow faster.
- An all-rounder with depth. Deep experience managing e-commerce sites on Shopify, plus a solid grounding in CRM and email (Klaviyo is a plus).
- Proof. Case studies with metrics showing the conversion, AOV or CRM results you’ve driven.
- Embodying our core principles: Think like a detailed and rigorous founder, Champions do extra, and Give a sh*t and go all in on the mission.
Benefits
BenefitsIn addition to your salary, we offer the following benefits:
- Enhanced annual leave, including your birthday off and discretionary EOY leave
- Flexible working model to support our employees
- Enhanced family leave for primary and secondary caregivers
- Private Medical Insurance through Vitality
- Mental Health Support through the Spill platform
- Learning support, including professional coaching through More Happi and £200 learning allowance
- Travel benefits including Cycle to Work scheme
- Team merch, including your very own OB when you join, and staff discount on OB products
- Supportive and (pet) friendly workspace in Shoreditch
#J-18808-Ljbffr
E-Commerce Manager employer: Ocean Bottle
Ocean Bottle is an exceptional employer that champions sustainability while offering a dynamic work environment in London. With a strong focus on employee growth, the company provides excellent benefits and a hybrid work model, fostering a culture of collaboration and innovation. Joining Ocean Bottle means being part of a mission-driven team dedicated to making a positive impact on the planet, all while developing your career in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Ocean Bottle are looking for when hiring for a E-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Ocean Bottle for the E-Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Ocean Bottle as a E-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Ocean Bottle’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Ocean Bottle, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Ocean Bottle's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Ocean Bottle. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Ocean Bottle
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Ocean Bottle uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Ocean Bottle. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
