At a Glance
- Tasks: Support site setups, manage client expectations, and ensure compliance with health and safety standards.
- Company: Join a vibrant community focused on passion, integrity, and empowerment.
- Benefits: Enjoy a 4 on 4 off shift pattern, competitive pay, and a culture of inclusivity.
- Other info: Be part of a team that values happiness and inclusion, with opportunities for growth.
- Why this job: Make a real impact in a pioneering company while developing your skills in a supportive environment.
- Qualifications: Experience in operational or security roles, strong communication skills, and a full UK driving licence.
The predicted salary is between 40500 - 49500 £ per year.
It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.
We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
The Operations Support Manager is crucial in aiding FRG's Operations Managers by ensuring efficient site and client management.
This role encompasses logistical support for site setups, mobilisations, and compliance with company standards.
We distinguish ourselves through the integration of cutting edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. 4 on 4 off, 12 hour shifts, days and nights
Operational Support & Logistics:
Facilitate the setup and mobilisation of new sites, ensuring timely delivery and deployment of equipment, uniforms, and resources.
Conduct site surveys to assess operational requirements and contribute to mobilization planning.
Assist Operations Managers in managing client expectations, maintaining high service levels, and ensuring smooth day-to-day operations.
Welfare & Compliance:
Ensure sites operate in full compliance with up-to-date Assignment Instructions (AIs), Risk Assessments & Method Statements (RAMS), and all operational requirements.
Monitor adherence to health and safety standards and report any non-compliance issues.
Provide training to site-based officers to ensure compliance and meet customer expectations.
Technology & Equipment
Management:
Oversee the deployment and functionality of security equipment, including body-worn cameras, patrol systems (Coredinate), Big Change, and other operational technology.
Incident & Escalation
Support:
Provide on-the-ground support during critical incidents, assisting Operations Managers in resolution and escalation procedures.
Compile reports on site visits, compliance checks, and welfare assessments.
Contribute to the continuous enhancement of FRG's security services through innovation and best practices.
Strong communication and interpersonal skills for interacting with security officers, clients, and senior management.
Knowledge of security operations, compliance regulations, and site mobilisation processes.
Ability to work independently and as part of a team, on a shift-based schedule.
Experience in an operational or security supervisory role, preferably within the facilities management or security industry.
Knowledge of security compliance, risk assessments, and health & safety standards.
Previous experience with site mobilizations, client management, and welfare checks is desirable.
SIA Licence
Full UK driving licence is essential.
Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'.
It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
Operational Support Manager - Community in Newbury employer: Occy
At Insignia Healthcare Group, we pride ourselves on being an exceptional employer dedicated to making a meaningful difference in the lives of children and young adults. Our supportive work culture fosters personal growth through comprehensive training and development opportunities, ensuring that every team member can thrive in their role. Located in the welcoming community of Rackheath, Norwich, we offer flexible working hours, competitive benefits, and a chance to be part of a compassionate team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Manager - Community in Newbury
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Operational Support Manager - Community. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Occy. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Operational Support Manager - Community candidates.
✨Directly Apply to Occy
Don’t forget to apply for the Operational Support Manager - Community role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Occy.
We think you need these skills to ace Operational Support Manager - Community in Newbury
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Occy. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Occy.
How to prepare for a job interview at Occy
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Occy.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Occy.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Occy.
