At a Glance
- Tasks: Manage client relationships and coordinate care services with a supportive team.
- Company: Join a dedicated homecare provider focused on quality service and client satisfaction.
- Benefits: Competitive salary, 28 days leave, free training, and career progression opportunities.
- Other info: Dynamic role with opportunities for personal development and growth within the organisation.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience in care coordination or administration, strong communication skills, and a passion for helping others.
The predicted salary is between 39600 - 48400 £ per year.
The Care Coordinator is the first line of contact for all clients, care workers, nurses and other professionals. They work alongside the Clinical Lead/Registered Manager organizing and managing the day-to-day running of the service provision through the policies, training, supervision and guidance provided by the Company.
Key responsibilities
- To manage client relationships.
- To understand and match the needs of our clients with suitably qualified care workers/nurses.
- Supporting the Clinical Lead in achieving the aims and objectives of the company and achieving quality levels.
- Assisting in marketing the services provided by the company and liaising with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.
- To provide good quality services to clients whilst continually meeting targets and meeting our client’s needs.
- To assist in managing and maintaining the administrative systems, ensuring their proper maintenance and avoiding duplication.
- To ensure care workers/nurses are permanently assigned to the clients for continuity of care.
- To assist with recruitment, and client service reviews, assessments and responding to emergencies arising.
- To communicate with CCG/Social Services Brokers to accept packages of care.
- To participate fully as a part of the Operations Team.
Client Management:
- Key Account Management – act as point of contact for clients and care commissioners.
- Check information/client requirements in line with key processes and legislation.
- Prepare and send rotas for care workers/nurses weekly; and ensure that all bookings are filled.
- On call support based on a rota.
- Identify client needs and provide feedback on success of filling jobs.
- Ensure carers are permanently assigned to Service Users.
Recruitment and Client Management:
- Manage availability of care workers/nurses to meet client needs.
- Assist the Clinical Lead in reviewing the progress and performance of care workers/nurses.
- Provide information on clients and job specifications to nurses/care workers.
- Interviewing candidates.
General:
- To ensure that all assigned work is carried out according to RMS’s policies and procedures.
- To undertake any other duties at an appropriate level of responsibility as requested.
- In agreement with Clinical Lead, undertake such training necessary to the continuing personal development of skills, knowledge and practice.
- Any other duties as requested by Registered Manager.
- Maintain confidentiality as stated in terms and conditions of employment.
Person Specification
- Essential (E)
- Experience of Care Coordination or another role within care providing organisation.
- At least one year of administrative experience.
- Good literacy and numeracy skills.
- Good presentation skills.
- Ability to maintain confidentiality.
- Ability to talk to people at all levels.
- Computer Literate and excellent knowledge of Word, Excel and MS Suite of packages.
- Ability to learn quickly and adapt to new ways of working.
- Understanding of legislation and its impact on care provision.
If this role is of interest and you have the skills and experience to do the job, then we welcome an application from you. Kindly send your CV along with a covering letter explaining how you meet the person specification.
Due to the high volume of applications that we receive, we will be unable to respond to each application. Therefore, if you have not heard from us within 4 weeks of applying, then on this occasion, please assume that you have been unsuccessful with your application. Please do not let that deter you from considering other roles in the organisation in the future.
Essential Skills
Annual Gross Salary: £28000-£32000 (dependent on experience)
Benefits:
- 28 days annual leave inclusive of bank holidays (pro rata for the year dependent on start date).
- Free in-house training and career progression.
- Free QCF Health & Social Care Training *subject to individual assessment.
- Free refreshments (coffee, tea).
Homecare Field Care Coordinator (Permanent) in Mitcham employer: Occy
At Insignia Healthcare Group, we pride ourselves on being an exceptional employer dedicated to making a meaningful difference in the lives of children and young adults. Our supportive work culture fosters personal growth through comprehensive training and development opportunities, ensuring that every team member can thrive in their role. Located in the welcoming community of Rackheath, Norwich, we offer flexible working hours, competitive benefits, and a chance to be part of a compassionate team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Homecare Field Care Coordinator (Permanent) in Mitcham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Occy.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Occy.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Occy, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Homecare Field Care Coordinator (Permanent) in Mitcham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Occy.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Occy.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Occy. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Occy. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Occy
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Occy’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
