At a Glance
- Tasks: Provide compassionate care and support to patients with complex mental health needs.
- Company: Join Queensway Hospital, a leader in specialist mental health services.
- Benefits: Enjoy free meals, career progression, and a supportive work environment.
- Other info: Comprehensive training provided and opportunities for professional development.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: GCSEs in English and Maths; experience in healthcare or social care preferred.
The predicted salary is between 21150 - 25850 £ per year.
About us
Queensway Hospital is a Mental Health service in association with the Ellern Mede Group. We provide individualised, person-centred care for our patients. Our multidisciplinary team (MDT) collaborates with patients, families, and professionals to enhance mental health and wellbeing. Care is delivered across the spacious Elizabeth Ward, with Elizabeth Lower downstairs and Elizabeth Upper upstairs.
We Offer
In our service, we collaborate with commissioning teams to keep admissions as brief as possible, based on each patient’s bespoke care plan. Our goal is to support recovery and reintegration into the community by offering choice and developing trust with all our partners. We work closely with community teams to reduce hospital stays and help prevent future admissions - this is central to our mission. We offer a wide range of support, including:
- Occupational Therapy (OT)
- Trauma-informed therapy
- RAID approach
- Individual and group sessions
About the Role
Queensway Hospital, part of the specialist Ellern Mede Group, is seeking compassionate and resilient Healthcare Assistants to join our growing multidisciplinary team. We provide high-quality, trauma-informed inpatient care for adults with complex and acute mental health needs who often cannot be effectively supported in traditional hospital environments. As a Healthcare Assistant, you will work as part of a skilled, person-centred clinical team supporting individuals with significant emotional, behavioural, and relational needs. This role is both challenging and highly rewarding, offering the opportunity to make a tangible difference in the recovery and stability of our patients. You will receive full induction and ongoing training in autism-informed care, trauma-informed approaches, Prevention and Management of Violence and Aggression, and other essential skills to ensure you can deliver safe, effective, and compassionate care.
Main Duties of the Job
- Provide high-quality, compassionate care and assistance with daily living activities (e.g., personal care, nutrition, hygiene).
- Provide enhanced support to patients as directed by the Nurse in Charge.
- Build therapeutic, trust-based relationships with patients who have experienced significant trauma.
- Work under the supervision of a Registered Nurse to implement and review patient care plans.
- Use de-escalation and safe physical intervention techniques where required to maintain safety.
- Support patients during appointments, community access, and therapeutic activities.
- Maintain accurate, timely clinical documentation (e.g., vital signs, food and fluid charts, incident reports).
- Promote infection control, safeguarding, and health and safety standards across the ward.
- Contribute to structured therapeutic programmes and group activities.
- Always uphold professional boundaries, patient dignity, and confidentiality.
About Queensway Hospital
Queensway Hospital, based in Rotherham, is part of the Ellern Mede Group, a leading provider of specialist mental health services. Our wards deliver bespoke complex care packages for adults with enduring and comorbid conditions such as personality disorder, disordered eating, autism spectrum disorder, and trauma-related presentations. Our care model combines relational security, trauma-informed practice, and psychological formulation to achieve meaningful progress toward recovery and community reintegration. We work closely with NHS commissioners, local authorities, and multi-disciplinary professionals to provide individually tailored, safe, and structured therapeutic environments.
Company Benefits
- Comprehensive induction and specialist eating disorder training
- Clear career progression pathways
- Online Academic Meetings
- Free meals during shifts
- Workplace pension scheme
- Blue Light Discount Scheme
- Employee Assistance Programme
- Additional annual leave (pro rata)
Essential Skills
Essential
- GCSE (or equivalent) in English and Math
- Experience working in a healthcare, social care, or education setting
- Basic understanding of mental health and safeguarding principles
- Compassionate, patient, and resilient; able to maintain professional boundaries
- Willingness to work shifts (days, nights, weekends) as part of a 24-hour service
Desirable
- Studying toward or holding a qualification in Health and Social care
- Experience supporting individuals with mental health needs, learning disabilities, or autism
- Awareness of trauma-informed or autism-informed practice
- Reflective and committed to professional development
- Full UK driving licence
Healthcare Assistant (HCA) employer: Occy
At Insignia Healthcare Group, we pride ourselves on being an exceptional employer dedicated to making a meaningful difference in the lives of children and young adults. Our supportive work culture fosters personal growth through comprehensive training and development opportunities, ensuring that every team member can thrive in their role. Located in the welcoming community of Rackheath, Norwich, we offer flexible working hours, competitive benefits, and a chance to be part of a compassionate team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Assistant (HCA)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Occy.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Occy.
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When you find roles that excite you, especially at places like Occy, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Occy.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Occy.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Occy. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Occy. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Occy
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Occy’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
