At a Glance
- Tasks: Lead a team to deliver exceptional customer service at live events.
- Company: Join The Core at Corby Cube, a vibrant venue for performances.
- Benefits: Flexible hours, hands-on experience, and a fun work environment.
- Other info: Perfect for those passionate about live events and teamwork.
- Why this job: Be at the heart of exciting events and create memorable experiences.
- Qualifications: Great communication skills and ability to stay calm under pressure.
The predicted salary is between 20250 - 24750 £ per year.
About the Role
Love live events, great customer service and leading a team? We’re looking for a confident and enthusiastic Casual Duty Manager to join us at The Core at Corby Cube. You’ll be at the heart of our performances and events, leading our front-of-house team, welcoming audiences and visiting companies, and making sure everything runs safely and smoothly. If you’re a great communicator, calm under pressure and enjoy creating brilliant experiences for people, we’d love to hear from you!
Job Purpose:
- To provide a high standard of customer service and hospitality to all audiences, participants, clients, visiting companies and visitors to The Core at Corby Cube.
- To take responsibility for the effective day-to-day operation of the building during performances, events, workshops and other activities, ensuring the safety, comfort and enjoyment of all customers and staff.
- To lead and supervise Customer Service Assistants and Volunteers during individual shifts, ensuring the team is appropriately briefed, deployed and supported.
- To act as the main operational point of contact during performances and events, working closely with visiting companies, technical teams and other colleagues to ensure the successful delivery of each event.
- To support the Front of House Manager in maintaining high standards of customer experience, safety, accessibility and operational delivery across The Core.
Key Task Areas: Event
Duty Manager (Casual) employer: Occy
At our company, we pride ourselves on being an exceptional employer, particularly for the Executive Security & Protection Lead role based in Manchester. We offer a dynamic work culture that fosters innovation and collaboration, alongside comprehensive benefits and opportunities for professional growth. Our commitment to employee development ensures that you will not only thrive in your role but also contribute meaningfully to our mission of enhancing security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Casual)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Occy and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager (Casual)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Occy that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Occy.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Occy get a sense of who you are beyond your experience!
How to prepare for a job interview at Occy
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Occy and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
