At a Glance
- Tasks: Lead a vibrant team at live events, ensuring a fantastic experience for all attendees.
- Company: Join The Core at Corby Cube, a hub for exciting performances and events.
- Benefits: Flexible hours, hands-on experience, and the chance to work in a dynamic environment.
- Other info: Evening and weekend shifts required; perfect for students looking for flexible work.
- Why this job: Be at the heart of live entertainment and make every event unforgettable.
- Qualifications: Experience in customer service and team leadership, with a passion for live events.
The predicted salary is between 31500 - 38500 £ per year.
Love live events, great customer service and leading a team?
We’re looking for a confident and enthusiastic Casual Duty Manager to join us at The Core at Corby Cube.
You’ll be at the heart of our performances and events, leading our front-of-house team, welcoming audiences and visiting companies, and making sure everything runs safely and smoothly.
To provide a high standard of customer service and hospitality to all audiences, participants, clients, visiting companies and visitors to The Core at Corby Cube.
- To take responsibility for the effective day-to-day operation of the building during performances, events, workshops and other activities, ensuring the safety, comfort and enjoyment of all customers and staff.
- To lead and supervise Customer Service Assistants and Volunteers during individual shifts, ensuring the team is appropriately briefed, deployed and supported.
- To act as the main operational point of contact during performances and events, working closely with visiting companies, technical teams and other colleagues to ensure the successful delivery of each event.
- To support the Front of House Manager in maintaining high standards of customer experience, safety, accessibility and operational delivery across The Core.
- Event & Customer Experience
To oversee the front of house operation during performances, events, workshops and hires, ensuring customers receive a welcoming, safe and high-quality experience from arrival to departure.
Staff & Volunteer Supervision
To brief, deploy and supervise Customer Service Assistants and Volunteers during shifts, providing guidance and support and reporting any performance or training concerns to the Front of House Manager.
To act as the front of house contact for visiting companies, hirers and event organisers during events, ensuring their agreed requirements are met and any issues are communicated appropriately.
Building & Event Checks
To complete required pre-event, during-event and post-event checks, ensuring front of house areas are safe, clean, welcoming and appropriately prepared.
To take responsibility for the safety of customers, staff and visitors during events, following health and safety, fire, emergency and safeguarding procedures and acting as a Fire Marshal or First Aider when required.
Customer Care & Accessibility
To respond appropriately to customer enquiries, complaints and incidents and ensure customers with access requirements receive appropriate support.
Event & Commercial Support
To support the effective operation of bars, merchandise and other customer-facing services, including appropriate cash handling, stock presentation and event-related income procedures.
Incident Management
To manage accidents, incidents, emergencies and other operational issues during events, completing appropriate reports and escalating significant matters to the Front of House Manager or relevant department.
To attend relevant briefings, meetings and training and communicate important operational information to Customer Service Assistants and Volunteers.
Building Security
To support the appropriate opening and closing of the theatre and ensure front of house areas are secure at the end of the event.
To undertake other reasonable duties requested by the Front of House Manager or Commercial and Customer Experience Senior, commensurate with the level of responsibility of the role.
Evening, weekend and bank holiday work will be required as part of the working week, reflecting the performance, events and activity programme at The Core.
Experience of supervising or leading a team of customer service staff or volunteers.
- Experience of working in a theatre, arts, entertainment, hospitality or similar event environment.
- Experience of dealing confidently with customers, including handling complaints and challenging situations.
- Experience of working evenings, weekends and other varied shifts.
Good understanding of customer service and front of house operations.
- Understanding of accessibility and inclusive customer service.
- First Aid qualification or willingness to undertake training.*
Strong organisational and time management skills.
- Ability to lead, motivate and support staff and volunteers during busy events.
- Previous Duty Manager or supervisory experience within a theatre, arts, entertainment or events ...
Casual Duty Managers in Corby employer: Occy
At our company, we pride ourselves on being an exceptional employer, particularly for the Executive Security & Protection Lead role based in Manchester. We offer a dynamic work culture that fosters innovation and collaboration, alongside comprehensive benefits and opportunities for professional growth. Our commitment to employee development ensures that you will not only thrive in your role but also contribute meaningfully to our mission of enhancing security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Managers in Corby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Occy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Occy
Don't be shy about reaching out to Occy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Duty Managers in Corby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Occy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Occy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
