At a Glance
- Tasks: Welcome visitors, manage communications, and keep the showroom organised.
- Company: Join Eastern Western Motor Group, a leading automotive business in Scotland.
- Benefits: Enjoy generous holiday allowance, birthday off, and discounts on cars and services.
- Other info: Great training opportunities and up to 5 study days off each year.
- Why this job: Be part of a family-run company that values your growth and well-being.
- Qualifications: Must have the right to work in the UK.
The predicted salary is between 34650 - 42350 £ per year.
About us
For nearly a 100 years, Eastern Western Motor Group has been built on great people, strong relationships and a passion for delivering exceptional customer service.
Today, we are one of Scotland's leading automotive businesses, employing over 1,850 colleagues across a wide range of brands and locations.
Guided by our BASICS values, we' are proud of the careers we have helped build, the talent we have developed and the long service of colleagues who have chosen to grow with us.
Whether you are just starting out or looking for your next challenge, there has never been a better time to join us and see where your career can take you.
About the Role
- Centre Host
- Toyota Halbeath
- Job Opportunity
- Visitor and Customer Assistance: Greet visitors warmly, monitor showroom customers, and promptly attend to their needs.
- Efficient Communication: Manage the switchboard professionally, promptly relay messages, and ensure timely responses to emails and complaints.
- Showroom and Facility Maintenance: Keep the showroom and promotional materials well-organised, clean, and fully stocked.
- Tracking and Reporting: Record showroom footfall, sales inquiry sources, and maintain an appointment diary; provide weekly updates to the Sales Department.
- Support for Events: Assist with promotional activities to enhance customer engagement.
- Company Benefits
- Industry leading training and development opportunities.
• Enjoy your birthday off on us every year!
- Generous Holiday Allowance - Your free time matters to us! We give all our colleagues up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us.
We offer our colleagues a pension plan, death in service scheme and access to our colleague savings club.
We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Your Discounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Essential Skills
To be considered for this position, you must have the right to work in the UK.
Centre Host employer: Occy
At Insignia Healthcare Group, we pride ourselves on being an exceptional employer dedicated to making a meaningful difference in the lives of children and young adults. Our supportive work culture fosters personal growth through comprehensive training and development opportunities, ensuring that every team member can thrive in their role. Located in the welcoming community of Rackheath, Norwich, we offer flexible working hours, competitive benefits, and a chance to be part of a compassionate team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Occy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Occy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Occy:Your cover letter is your chance to shine! Tell us why you want to work at Occy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Occy!
How to prepare for a job interview at Occy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
