At a Glance
- Tasks: Lead pavement investigation projects and manage field engineers for effective delivery.
- Company: Join a dynamic team focused on innovative highway solutions in Wokingham.
- Benefits: Enjoy a competitive salary, 25 days leave, and support for professional growth.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Make a real impact in infrastructure while developing your management skills.
- Qualifications: Experience in operational management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Wokingham site, with occasional travel to meet client and operational requirements.
Key Duties and Responsibilities
- Lead the day‑to‑day delivery of pavement investigation highway schemes, managing field‑based engineers from the Wokingham office.
- Programme and schedule work to meet client requirements, adapting to changing priorities and shift patterns.
- Support National Highways operations teams, ensuring works are delivered safely, efficiently, and to the required standard.
- Engage with clients, contractors, and supply chain partners to coordinate delivery and meet operational needs.
- Work with the Lab Manager and wider team to deliver an end‑to‑end service from site investigation through to laboratory testing and reporting.
- Manage resources, deployment, and operational priorities to ensure effective delivery.
- Support, implement, and champion elements of the TRL Health and Safety Strategy, ensuring health and safety is embedded in all aspects of operational delivery and team culture.
- Apply knowledge of CDM and principal contractor requirements in planning and delivery.
- Contribute to continuous improvement across operational processes and delivery standards.
Skills and Experience
- Demonstrable experience in an operational management, delivery management, or highways investigations role.
- Proven ability to programme, schedule, and coordinate operational teams in a dynamic environment.
- Previous experience of managing field‑based engineers or operational delivery teams.
- Good understanding of client‑led service delivery, ideally within highways or wider infrastructure environments and understanding contractual requirements.
- Experience in highway asset classes (such as pavements, structures or VRS) or practical experience of testing, inspection or surveying (e.g., coring and condition surveys).
- Knowledge of CDM requirements and experience working within principal contractor arrangements.
- Proven experience in overseeing health and safety requirements in operational and site‑based settings.
- Experience of supporting, implementing, or promoting health and safety initiatives within an operational environment.
- Ability to manage changing priorities, schedules, and shift patterns while maintaining service quality.
- Strong communication and stakeholder management skills, with the ability to build effective working relationships with clients, contractors, and internal teams.
- A collaborative approach, with the ability to work across site and laboratory functions to deliver integrated services.
- Previous experience in pavement investigations or related highways investigations activity would be beneficial.
- Experience working with tier 1 contractors and supply chain partners to deliver services effectively would be beneficial.
- Experience in working cross‑functionally to support with bids and tenders to ensure there is technical and operational compliance.
Benefits include a competitive salary, 25 days’ annual leave, matched pension, life assurance cover, group income protection, healthcare cash back scheme, and support for professional memberships and study.
Service Operations Manager in Wokingham employer: Occupop
As a Service Operations Manager at our Wokingham site, you will join a dynamic team dedicated to delivering high-quality pavement investigation highway schemes. We pride ourselves on fostering a collaborative work culture that prioritises health and safety while offering ample opportunities for professional growth and development. With competitive benefits including a generous annual leave allowance and support for professional memberships, we are committed to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their operations. Familiarise yourself with their projects and values, so you can show how your experience aligns with their needs. Confidence is key!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities. It shows initiative!
✨Tip Number 4
Utilise our website to apply for roles that catch your eye. We’ve got a range of positions available, and applying through us ensures your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Service Operations Manager in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in operational management and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in highways investigations makes you a perfect fit. Keep it engaging and personal, so we can get to know you better.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led successful projects. We love seeing how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you brush up on your knowledge of pavement investigations and highway schemes. Familiarise yourself with the key duties mentioned in the job description, especially around managing field-based engineers and coordinating operational teams. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your operational management skills. Talk about how you've successfully programmed and scheduled work in dynamic environments, and how you've engaged with clients and contractors to meet their needs. Real-life stories can make a big impact!
✨Health and Safety First
Since health and safety is a big part of this role, be ready to discuss your experience with health and safety initiatives. Share any relevant examples where you've implemented or championed safety strategies in your previous positions. This will highlight your commitment to creating a safe working environment.
✨Build Relationships
Demonstrate your strong communication and stakeholder management skills during the interview. Think about how you can convey your collaborative approach and ability to build effective working relationships. You might want to mention any experiences working cross-functionally or with tier 1 contractors to showcase your teamwork abilities.
