At a Glance
- Tasks: Be the friendly face for patients, scheduling appointments and providing support.
- Company: Join a dedicated team in a high-quality healthcare environment.
- Benefits: Flexible hours, valuable experience, and a chance to make a difference.
- Other info: Great opportunity for growth in the healthcare sector.
- Why this job: Help patients navigate their healthcare journey while developing essential skills.
- Qualifications: Strong communication skills and a flexible, organised approach.
The predicted salary is between 12 - 15 £ per hour.
This is a 0‑hours contract to cover staff sickness, holidays and ad hoc needs. The role is accountable for being the first point of contact for patients and service users, providing an in‑depth knowledge of outpatient and diagnostic scheduling procedures. The role includes scheduling functions, general administrative support and telephone cover, as well as off‑site reception cover.
Key Responsibilities
- Act as the first point of contact for all patient enquiries to MIP.
- Ensure that the vetting process has been followed on receipt of all new referrals in line with departmental guidelines.
- Schedule outpatient and all associated appointments according to clinical urgency and length of wait in accordance with MIP policies and procedures, escalating any exceptions.
- Liaise with patients to agree mutually convenient dates and times, including urgent referrals.
- Ensure patients are appropriately reminded of their appointments.
- Ensure departmental standards are met for patient notification or acknowledgement of visit.
- Provide a courteous and efficient point of contact for patients both face‑to‑face and over the telephone.
- Ensure each patient is treated as an individual and their individual needs (e.g., interpreting support) are met.
- Provide a welcoming and efficient reception service and put patients at ease as required.
- Ensure patients and visitors are well informed and messages are communicated promptly.
- Liaise with medical, nursing and other health professionals to ensure efficient use of all clinics.
- Respond to patient queries or concerns in an effective and professional manner, escalating where appropriate.
- Maintain clear and up‑to‑date knowledge of the rules and protocols of the service to fully utilise clinical capacity.
- Review cancelled or held patients in conjunction with the team, ensuring appropriate action is taken.
- Understand scheduling and admin procedures across all modalities and contracts.
- Respond to telephone, e‑mail or written queries within the appropriate timeframe and, if necessary, escalate.
- Record patient cancellations and changes appropriately on all relevant MIP and external systems.
- Ensure referrals that require manual uploading to MIP systems are added within set timescales.
- Forward clinical reports and notify critical findings to referrers within set timeframes.
Key Skills & Experience
- Excellent communication skills.
- Good IT skills.
- Flexible approach and good organisational skills.
- Previous healthcare experience desirable.
- Previous experience dealing with telephone customers desirable.
Key Competencies
- Problem‑solving, critical thinking.
- Time management.
- Adaptability, creativity.
Reporting Line Referral Centre Team Leader.
Company Culture & Values Our team is experienced in the provision of all aspects of a high‑quality diagnostic scanning service. They help patients every step of the way, ensuring each scan is comfortable and effective.
Patient Services Coordinator (Bank, 0 Hours contract) in Weybridge employer: Occupop
As a Patient Services Coordinator at our healthcare facility, you will be part of a dedicated team that prioritises patient care and comfort. We offer a supportive work culture that values flexibility and personal growth, providing opportunities for professional development in the healthcare sector. With a focus on high-quality service delivery, you will play a crucial role in ensuring patients feel welcomed and well-informed, making this an enriching and rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator (Bank, 0 Hours contract) in Weybridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they treat patients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact for patients, make sure you can convey information clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to think on your feet or adapt quickly. This will demonstrate your ability to handle the dynamic nature of patient services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Patient Services Coordinator (Bank, 0 Hours contract) in Weybridge
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you genuinely care about helping others and are excited about the role.
Tailor Your Experience:Make sure to highlight any relevant experience you have in healthcare or customer service. We love seeing how your skills align with the responsibilities of the Patient Services Coordinator role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and free from jargon.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Coordinator. Familiarise yourself with outpatient and diagnostic scheduling procedures, as well as the importance of being the first point of contact for patients. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with patients or customers in the past. Think about times when you resolved queries or concerns, and be ready to discuss how you can apply those skills in a healthcare setting.
✨Demonstrate Flexibility and Organisation
This role requires a flexible approach and good organisational skills. Be prepared to discuss how you've managed multiple tasks or adapted to changing situations in previous jobs. Highlight any experience you have in a healthcare environment, as it will show that you understand the unique challenges of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team culture, how they handle patient feedback, or what a typical day looks like for a Patient Services Coordinator. This shows you're engaged and serious about finding the right fit for both you and the company.
