At a Glance
- Tasks: Join our team to process customer orders and ensure top-notch service.
- Company: Bitrecruit, a growing company in Wembley with a supportive culture.
- Benefits: Competitive salary, pension contribution, and career development opportunities.
- Other info: Fast-paced environment with potential for growth and stability.
- Why this job: Be the key link between customers and teams, making a real impact.
- Qualifications: Fluent in Italian and English, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wembley, London, UK
Job Type: Full-Time, Fixed term - 6 months initially with potential for extension. This role requires the candidate to be based onsite.
Overview
We are seeking a highly organised and proactive Customer Service & Order Processing Administrator to join our team in Wembley. This is a fast-paced, collaborative role where you will play a key part in ensuring customer orders are processed efficiently and accurately, while maintaining high service standards. You will work closely with internal departments including Sales, Warehouse, Purchasing, Logistics, and Accounts, acting as a central point of contact for both customers and colleagues.
Responsibilities
- Accurately process customer sales orders using the NAV system
- Review and release orders through internal dashboards in a timely manner
- Liaise with Warehouse and Purchasing teams regarding stock availability, shortages, and ETAs
- Communicate order updates, delays, and resolutions to customers and sales teams
- Manage returns and credit note requests, ensuring all documentation is complete
- Investigate customer claims, including reviewing proof of delivery and following internal procedures
- Coordinate uplift collections with Logistics where required
- Handle daily incoming calls and email enquiries professionally and efficiently
- Triage and direct queries to the appropriate departments
- Process new account applications and forward to Accounts Receivable
- Maintain accurate records, including scanning and filing proof of deliveries (PODs)
- Use internal systems such as Procure Wizard and Sana to manage tasks
- Produce daily service level reports and weekly credit and sales reports
- Monitor short-dated and slow-moving stock and communicate issues internally
- Support stock management processes including segregation or disposal where required
Qualifications & Experience
- Fluent in written/verbal Italian and English language - essential
- Previous experience in a customer service, order processing, or administrative role
- Strong attention to detail and a high level of accuracy
- Excellent communication and interpersonal skills
- Ability to prioritise and manage a high-volume workload
- Strong problem-solving skills and a proactive mindset
- Experience working with ERP systems (e.g. NAV) is advantageous
- Proficiency in Microsoft Office, particularly Excel
- Ability to work independently and as part of a team
What We Offer
- Competitive salary (depending on experience)
- 5% Pension contribution
- Supportive and collaborative working environment
- Opportunities for training and career development
- A stable role within a growing organisation
How to Apply
Please submit your CV along with a brief cover letter outlining your relevant experience.
Customer Service and Order Processing Administator - Fluent Italian in Wembley employer: Occupop
At Bitrecruit, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Wembley. Our commitment to employee growth is reflected in our training opportunities and competitive benefits, including a pension contribution. Join us to be part of a dynamic team where your contributions are valued and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Order Processing Administator - Fluent Italian in Wembley
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and helps you figure out if the role is right for you too. Plus, it’s a great way to stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service and Order Processing Administator - Fluent Italian in Wembley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Order Processing Administrator role. Highlight your experience in customer service and any relevant skills, especially your fluency in Italian and English. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing enthusiasm and a proactive mindset!
Showcase Your Attention to Detail:Since this role requires a high level of accuracy, make sure to demonstrate your attention to detail in your application. Whether it's through your CV formatting or the way you describe your past roles, we appreciate candidates who take pride in their work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with customer service principles, order processing systems like NAV, and the specific responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested.
✨Brush Up on Your Italian
Since fluency in Italian is essential, practice speaking and writing in Italian before the interview. You might be asked to demonstrate your language skills, so be ready to discuss your experience in both languages, especially in a customer service context.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to manage a high-volume workload or resolve customer issues. This will highlight your proactive mindset and ability to handle pressure, which are key for this position.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what the training process looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
