Community Engagement Officer in Watford

Location: Watford, England, United Kingdom

Salary: £26,650 – £30,000 per annum

Hours: 37 hours per week

Role purpose:

Deliver high‑quality, customer‑focused community engagement services that empower residents, strengthen local partnerships, and support our vision of Better Homes, Friendlier Communities… Together.

Key accountabilities:

• Act as the key relationship manager for customers, ensuring end‑to‑end processes are completed to a high standard.
• Serve as the main point of contact for community stakeholders, including elected representatives and partner agencies.
• Signpost customers to internal and external support services.
• Promote community engagement work and ensure residents understand key service and asset developments.
• Support resident involvement through co‑regulation, scrutiny and membership activities.
• Engage with and support community organisations and resident associations, offering guidance on governance, funding, marketing and training.
• Capture evaluation data to measure the impact of community engagement activities.
• Deliver the Digital Inclusion strategy, helping customers overcome barriers to digital access.
• Support the delivery of the Community Development Fund and Neighbourhood Plan programmes.
• Ensure compliance with health and safety, equality, regulatory and legal requirements.
• Participate in evening and weekend community meetings as required.

Qualifications – Essential:

• Experience working directly with the public or communities, ideally through tenant involvement or similar roles.
• Experience working with community‑based, voluntary sector or statutory partners.
• Customer‑facing experience in a service‑focused organisation.
• Ability to handle negative customer feedback constructively and prevent recurrence.
• Experience in community development impact measurement.
• Knowledge of digital inclusion and the implications of digitalisation.
• Risk assessment and health & safety principles.
• Financial control processes for raising orders and payments.
• Data protection requirements.
• Equality, diversity and inclusion in service delivery.
• Strong customer focus with the ability to manage complex conversations professionally.
• Clear written and verbal communication, including report writing.
• Ability to analyse performance information and customer feedback.
• Confident use of Microsoft Office and digital systems.
• Ability to work independently, manage priorities and collaborate effectively.
• Flexibility to work occasional evenings and weekends.
• Full driving licence with business insurance and access to a car.
• Ability to maintain a satisfactory basic DBS check.

Qualifications – Desirable:

• Level 2 qualifications (e.g., GCSEs, NVQ Level 2).
• Professional membership (e.g., Chartered Institute of Housing).
• Experience engaging diverse audiences using varied communication tools.
• Experience analysing data to identify service improvements.
• Understanding of social housing regulation and Orchard Housing Management Systems.

Benefits and working conditions:

• 28 days’ annual leave (pro‑rated).
• Employer pension contribution of up to 11 %.
• Development opportunities.
• Comprehensive employee rewards scheme.

Work approach:

We embrace agile working – blending time in our communities, shared spaces and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

If this sounds like your next role, please attach your CV and tell us why you have the required skills and experience.

Closing date: 31st May 2026