At a Glance
- Tasks: Deliver exceptional service and technical expertise in wastewater treatment and pump stations.
- Company: Join Kingspan Light, Air + Water, a global leader in sustainable building solutions.
- Benefits: Enjoy 33 days annual leave, a pension scheme, and tools provided for your work.
- Other info: Dynamic role with opportunities for personal training and career growth.
- Why this job: Tackle diverse challenges daily while making a real impact on customer satisfaction.
- Qualifications: Relevant experience, strong troubleshooting skills, and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a skilled, customer-focused professional seeking a rewarding opportunity? We are looking for a Field Service Engineer to join our team. You'll deliver exceptional service, leveraging technical expertise and communication skills to ensure customer satisfaction while adhering to safety standards and company procedures. Attending customers' premises to conduct service, repair, commissioning & inspections to market leading wastewater treatment plants, pump stations, oil interceptors & rainwater harvesting systems. As a Field Service Engineer, you'll tackle diverse tasks in an environment that values growth. Whether troubleshooting in the field, excelling in customer service, or undergoing advanced training, each day offers new challenges and rewards.
What We Offer
- Annual Leave: 33 days
- Pension Scheme: 5% company match
- Life Assurance: 4x your salary
- Tools Provided: Company van and tablet
- Working Hours: 8:00 AM-5:30 PM, Monday to Friday (42 hours/week)
- Lunch Allowance
- Overtime Rates: Time and a third (Mon-Fri outside regular hours); Time and a half on optional Saturdays
Key Responsibilities
- Perform confined space entry for internal inspections / repairs
- Diagnose faults to repair or replace equipment with emphasis on first time first fix (FTFF)
- Communicate issues, problems, and solutions through escalation points
- Work mainly as a lone worker
- Ensure customers are contacted first with ETA and keep them updated on delays
- Carry out a visual risk assessment on each job and raise concerns with the line manager
- Provide feedback on parts used in line with procedures, ensuring parts are prepaid when dealing with end-users
- Deliver good customer service and discuss on-site recommendations including service plans and upgrade options; note these on the report
- Carry out monthly stock takes on van stock or stock stored at lockups
- On-the-job training and participation in personal training courses as required
- Liaise with on-site customers and keep them informed of issues/updates; involve the office for additional unforeseen costs
- Ensure company property and vehicles are maintained in line with policy
Essential Criteria
- Relevant experience in a similar role
- Physically fit for the job (medical assessment may apply)
- Clean driving license
- Proficiency in IT, including Microsoft Office and PDA software
- Strong troubleshooting skills in challenging environments
- Excellent communication skills (verbal and written)
- Exceptional organisational and time management skills
- Ability to work independently and as part of a team
- Strong problem-solving skills and a customer-focused mindset
- Ability to work under pressure and adapt to a fast-paced environment
Desirable Criteria
- Experience in electrical or mechanical engineering
- Familiarity with the wastewater industry, including sewage systems
- Proven experience working with Sewage Treatment/Pump Stations
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a global division of Kingspan Group, operating in 20 countries. We design, manufacture, and service innovative solutions for daylighting, smoke ventilation, water management, and safe storage. Our mission is to create sustainable, high-performing buildings that prioritize comfort, safety, and environmental responsibility. Kingspan is an equal opportunity employer, welcoming candidates from all backgrounds and experiences.
Field Service Engineer in Swindon employer: Occupop
At Kingspan Light, Air + Water, we pride ourselves on being an exceptional employer that values innovation and employee growth. Located in Swindon, our work culture fosters collaboration and continuous learning, offering 33 days of annual leave, a generous pension scheme, and comprehensive training opportunities. Join us as a Field Service Engineer and enjoy the unique advantage of working with cutting-edge technology in a supportive environment that prioritises both customer satisfaction and your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Swindon
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news related to them. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! Asking about team dynamics or growth opportunities shows that we’re engaged and serious about the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Field Service Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in customer service and technical skills. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see that you can articulate your thoughts effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to wastewater treatment plants and pump stations. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your expertise and problem-solving skills.
✨Customer Service is Key
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you had to communicate complex issues clearly to clients and how you ensured their satisfaction.
✨Safety First
Familiarise yourself with safety standards and procedures relevant to the field service engineer role. Be prepared to discuss how you would conduct risk assessments and ensure safety while working independently or in confined spaces.
✨Show Your Organisational Skills
Demonstrate your ability to manage time effectively and stay organised, especially when juggling multiple tasks. Prepare to talk about how you keep track of your work, manage stock, and communicate updates to customers and the office.
