Administrator (Bank, 0 Hours contract) - Healthcare in Surrey

This is a bank position covering sickness and annual leave of permanent staff, 0 hours contract.

Location: Weybridge, England, United Kingdom.

Client/Employer: Occupop.

Responsibilities

• Oversee daily reception operations, ensuring smooth service delivery.
• Review and manage clinical diaries to fill available slots.
• Schedule clinicians and admin staff to optimise productivity and patient flow.
• Maintain a safe, clean, and organised working environment in line with health and safety standards.
• Ensure necessary medical supplies, equipment and IT systems are available.
• Deliver high‑quality patient experience through excellent service standards.
• Advocate for high standards of customer care, fostering a proactive service approach.
• Support compliance with healthcare regulations, including CQC (if applicable).
• Manage patient data in compliance with GDPR and data protection laws.
• Assist regulatory audits and follow appropriate procedures for a safe working environment.
• Collaborate with the Centre Manager to develop and implement strategic plans for growth and sustainability.
• Identify opportunities to expand services, improve efficiency, and enhance quality of care.
• Review and report on performance, identifying areas for improvement.
• Maintain relationships at all levels within the team, colleagues, and referrers.
• Work weekends: at least one Saturday per month and on‑call one Sunday per month, and be available for extended hours if required.

Qualifications & Education

• Good standard of general education, including English language proficiency suitable for a front‑of‑house, patient‑facing role.

Experience

• Previous experience in a reception, administrative, or front‑of‑house role.
• Experience providing high‑quality customer service in a professional environment.
• Experience managing diaries, scheduling, or coordinating appointments.
• Experience working in a fast‑paced environment with competing priorities.
• Experience supporting or supervising administrative processes or teams.
• Experience working in a healthcare, clinical, or regulated environment (including audits, inspections, or compliance reviews).
• Experience supporting recruitment, onboarding, or staff training.

Essential Skills & Knowledge

• Excellent verbal and written communication skills, confident in a multicultural environment.
• Strong organisational and time‑management skills with attention to detail.
• Ability to manage and prioritise workloads to ensure smooth day‑to‑day operations.
• Proactive, solution‑focused approach with ability to identify and resolve issues.
• High level of customer care skills with a patient‑centred mindset.
• Competent IT skills, including use of administrative systems, scheduling software and Microsoft Office.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Understanding of data protection principles and confidentiality (GDPR).
• Aware of health and safety requirements in a workplace environment.
• Understanding of safeguarding responsibilities and professional boundaries.
• Knowledge of CQC standards and healthcare regulatory requirements.
• Familiarity with clinical or healthcare IT systems.
• Understanding of healthcare operations, patient pathways, or medical services.
• Ability to build and maintain effective working relationships with clinicians, managers and external referrers.

Personal Attributes

• Professional, friendly, and approachable manner.
• Reliable, flexible, and able to work independently as well as part of a team.
• Demonstrates initiative and leadership qualities.
• Committed to maintaining high standards and continuous improvement.