At a Glance
- Tasks: Support adults with complex needs, providing compassionate care and building trusting relationships.
- Company: Durham Careline, a family-run specialist care provider.
- Benefits: Flexible hours, full training, career progression, and employee support.
- Other info: Join a dynamic environment focused on dignity and individual growth.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: No experience needed; just bring your compassion and resilience.
The predicted salary is between 27100 - 27100 £ per year.
Location: Bearpark or Nevilles Cross
Salary: £13.04 per hour
Job Type: Permanent / On-site
Contract Type: Full-time or Part-time, Days or Nights
About the Role
This is not an elderly care role. We are seeking resilient, compassionate, and dedicated Support Workers to join our specialist services supporting adults with complex needs and challenging behaviour. The individuals we support may present with physical and verbal aggression as part of their condition, as well as the potential of targeting those with protected characteristics. This role therefore requires emotional strength, patience, and a genuine commitment to understanding behaviour rather than judging it.
Our residents live with a range of needs including mental health conditions, learning disabilities, acquired brain injuries, and physical disabilities. Many have experienced trauma, exclusion, or long periods of institutional care. Your role is to help change that narrative - to provide consistency, kindness, and skilled support that genuinely improves quality of life. This is a highly rewarding but demanding role, suited to people who want to make a real difference and who believe everyone deserves dignity, respect, and the opportunity to live a meaningful life.
Key Responsibilities
- Providing person-centred support tailored to each individual's needs, including:
- Supporting residents through distressed or challenging behaviour, using Positive Behaviour Support (PBS)
- Building trusting, respectful relationships, even during difficult moments
- Assisting with personal care, daily routines, and household tasks
- Supporting residents with shopping, appointments, and community activities
- Encouraging independence, choice, and skill development
- Helping residents engage in positive experiences that enhance their wellbeing
- Maintaining a safe, structured, and supportive environment for everyone
This role is about seeing the person behind the behaviour and working as part of a strong, supportive team to help residents feel safe, valued, and understood.
What We're Looking For
- Calm, patient, and emotionally resilient
- Able to remain professional in the face of challenging behaviour
- Compassionate, open-minded, and non-judgemental
- Strong communicators with good listening skills
- Reliable, positive, and committed to teamwork
- Passionate about improving lives, not just providing care
- No previous experience is required, but desirable. Full training is provided through our Careline Academy, including behaviour support, de-escalation, and safeguarding.
About Us
Durham Careline is a family-run, specialist care provider supporting adults with complex and challenging needs, including acquired brain injuries, neurological conditions, mental health needs, learning disabilities, and physical disabilities. We believe in doing the best for our residents, even when it's difficult. Our focus is on dignity, individuality, and real life outcomes - not just care, but support that helps people grow, reconnect, and live fuller lives. Our teams are highly valued, well-trained, and supported to deliver exceptional care in environments built on respect and inclusion.
Benefits of Working for Durham Careline
- Flexible contracted hours to suit your lifestyle
- Fully paid 7-day induction programme through Careline Academy
- Excellent career progression and training opportunities
- 24-hour employee assistance programme for wellbeing and support
- Permanent and 0 hour contracts are available
- Company pension scheme
- Free onsite parking
- Uniform provided
We are committed to safeguarding and promoting the welfare of vulnerable people. An enhanced Disclosure and Barring Service (DBS) check will be required.
Support Worker - St Aidens and Nevilles Court employer: Occupop
Durham Careline is an exceptional employer that prioritises the wellbeing and growth of its staff while providing vital support to adults with complex needs. With a strong focus on dignity and individuality, employees benefit from flexible hours, comprehensive training through the Careline Academy, and a supportive work culture that values teamwork and compassion. This role offers a unique opportunity to make a meaningful impact in the lives of residents, all within a family-run environment that fosters professional development and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker - St Aidens and Nevilles Court
✨Tip Number 1
Get to know the company! Research Durham Careline and understand their values. When you show that you’re genuinely interested in their mission to support individuals with complex needs, it’ll shine through in your conversations.
✨Tip Number 2
Practice your communication skills! As a Support Worker, being able to listen and respond effectively is key. Try role-playing scenarios with friends or family to build your confidence in handling challenging behaviours.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Support Worker - St Aidens and Nevilles Court
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for supporting others and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your skills and experiences that align with the role. Mention any relevant experiences, even if they’re not directly in care, that show your compassion and resilience.
Showcase Your Understanding:Demonstrate your understanding of the challenges faced by our residents. Talk about how you would approach supporting individuals with complex needs and how you’d build trusting relationships, even in tough situations.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Occupop
✨Understand the Role
Before your interview, make sure you fully grasp what being a Support Worker entails. Familiarise yourself with the specific needs of the residents and the challenges they face. This will help you articulate how your skills and values align with the role.
✨Showcase Your Compassion
During the interview, share examples from your past experiences that highlight your compassion and patience. Whether it's a personal story or a professional scenario, demonstrating your ability to connect with others is key in this line of work.
✨Prepare for Behavioural Questions
Expect questions about how you would handle challenging behaviours. Think of situations where you've successfully managed conflict or distress. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training provided, team dynamics, or how success is measured in the role. This shows your genuine interest and helps you assess if the environment is right for you.
