At a Glance
- Tasks: Support patients on their medical cannabis journey through calls, emails, and live chat.
- Company: Join Curaleaf, a compassionate team dedicated to patient care.
- Benefits: Competitive salary, private medical insurance, and excellent holiday allowance.
- Other info: Dynamic work environment with ongoing development opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSE grade C in English and Maths; passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a motivated and people focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health. You'll be the first friendly voice they hear, the reassuring message they receive, and the person who helps keep their journey smooth, supportive, and stress free.
What You Will Be Doing
- Speak with patients via phone, email, live chat, and Zendesk
- Guide patients through their medical cannabis journey and escalate when needed
- Work closely with internal and external teams to ensure information is accurate and up to date
- Use bespoke IT systems and maintain electronic health records
- Take prescription payments over the phone
- Handle complaints professionally and escalating for investigation
- Make outbound calls regarding stock updates, orders, payments, deliveries or KYC issues
- Keep product and process knowledge up to date
- Liaise with couriers to support important or urgent deliveries
- Support the Customer Service Manager, Supervisor, and other internal teams when needed
What We Are Looking For
- Genuine passion for helping others
- Adaptable and effective communication skills
- Strong organisation and the ability to prioritise in a busy environment
- Confidence making decisions within your remit
- Proactive, solutions focused mindset
- Excellent IT skills, including Microsoft packages
- Exceptional attention to detail
- Commitment to confidentiality
- Professional and positive approach across phone, email and live chat
- Dynamic attitude, openness to change and improvement
What You Will Get From Us
- Competitive salary
- Excellent holiday allowance
- Private medical insurance
- Enhanced pension scheme
- Life insurance
- Free on-site parking
- Ongoing development opportunities
Minimum Requirements
- GCSE grade C (or equivalent) in English and Maths
Medical Cannabis Patient/Customer Services Coordinator in Sunderland employer: Occupop
At Curaleaf, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Sunderland. Our commitment to employee growth is reflected in our ongoing development opportunities, competitive salary, and comprehensive benefits package, including private medical insurance and an enhanced pension scheme. Join us in making a meaningful impact on patients' lives while enjoying a culture that values adaptability, teamwork, and a genuine passion for helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Cannabis Patient/Customer Services Coordinator in Sunderland
✨Tip Number 1
Get to know the company! Research Curaleaf and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, it’s crucial to sound friendly and professional. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows that you’re not just looking for any job, but that you’re keen on making a real impact at Curaleaf.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Medical Cannabis Patient/Customer Services Coordinator in Sunderland
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for helping others shine through in your application. Share any relevant experiences that highlight your commitment to supporting patients, especially in a medical or customer service setting.
Tailor Your Application:Make sure to tailor your CV and cover letter to the role. Use keywords from the job description to demonstrate how your skills and experiences align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate well-structured responses that get straight to the point. Avoid fluff and focus on what makes you a great fit for the Patient/Customer Services Coordinator role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you brush up on your knowledge of medical cannabis and its benefits. Familiarise yourself with common patient queries and the processes involved in their journey. This will show your genuine passion for helping others and your commitment to providing accurate information.
✨Practice Your Communication Skills
Since you'll be the first point of contact for patients, practice your communication skills. Role-play different scenarios with a friend or family member, focusing on being friendly, reassuring, and professional. This will help you feel more confident during the interview.
✨Show Your Organisational Skills
Prepare examples that demonstrate your strong organisational abilities. Think of times when you've successfully managed multiple tasks or prioritised effectively in a busy environment. Being able to articulate these experiences will highlight your suitability for the role.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills. Prepare to discuss how you've handled complaints or difficult situations in the past. A proactive, solutions-focused mindset is key, so think of specific examples where you turned a challenge into a positive outcome.
