At a Glance
- Tasks: Manage B2B relationships and support pharmacies with medical cannabis orders.
- Company: Curaleaf International, the world's largest cannabis company.
- Benefits: Competitive salary, generous holiday, private medical insurance, and life insurance.
- Other info: Join a fast-paced team with opportunities for growth in the medical cannabis sector.
- Why this job: Make a real difference in patients' lives while working in a dynamic industry.
- Qualifications: Customer service experience, strong admin skills, and a detail-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
As part of our Medical Cannabis Customer Service team, you'll be the link between Curaleaf and our pharmacy and clinical customers. This role is more than answering questions – you’ll manage complex B2B relationships, keep critical processes on track, and help patients access life‑changing treatment.
What You’ll Be Doing
- Managing customer orders and queries using Microsoft Office, Zendesk and internal systems.
- Entering and managing sensitive data with accuracy across multiple platforms.
- Ensuring all regulatory checks are completed in line with MHRA requirements.
- Communicating product pricing and availability to pharmacies and partners.
- Handling export license applications through the Home Office portal.
- Logging and escalating complaints for investigation.
- Coordinating outsourced item orders and keeping customers updated on timelines.
- Managing shipment tracking, delivery issues and returns.
- Reconciling invoices and processing credits when needed.
- Providing expert support over the phone with clarity, care and professionalism.
What We’re Looking For
- Background in customer service within fast‑paced, detail‑focused environments.
- Strong track record in admin and data handling with a focus on accuracy.
- Calm under pressure and consistent professionalism in communication.
- Highly organised, detail‑focused and proactive.
- Enjoy solving problems and making confident decisions.
- Adapt easily and stay flexible when plans change.
- Bonus: Experience with Zendesk or Sage 200.
- Bonus: Familiarity with the medical cannabis space.
About Us
Curaleaf International is the world’s largest cannabis company, providing safe, legal medical cannabis products across the UK and beyond. Our state‑of‑the‑art, MHRA‑approved manufacturing facility delivers a consistent range of medical cannabis for patients in need.
What We Offer
Competitive salary, generous holiday allowance, private medical insurance, life insurance and on‑site parking.
B2B Support Coordinator - Customer Service - Medical Cannabis in Sunderland employer: Occupop
Curaleaf International is an exceptional employer, offering a dynamic work environment where you can make a real difference in patients' lives through your role as a B2B Support Coordinator. With a strong focus on employee growth, competitive benefits including private medical insurance and generous holiday allowances, and a commitment to maintaining a supportive and professional culture, Curaleaf stands out as a leader in the medical cannabis industry. Join us in our state-of-the-art facility and be part of a team that values accuracy, care, and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Support Coordinator - Customer Service - Medical Cannabis in Sunderland
✨Tip Number 1
Get to know the company inside out! Research Curaleaf and its role in the medical cannabis space. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing expert support over the phone, it’s crucial to sound clear and professional. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep everything on track. Use examples from your past experiences to illustrate your ability to handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our amazing team at Curaleaf.
We think you need these skills to ace B2B Support Coordinator - Customer Service - Medical Cannabis in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the B2B Support Coordinator role. Highlight your customer service experience and any admin skills that show you can handle sensitive data accurately. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the medical cannabis space and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can stay calm under pressure and make confident decisions, so don’t hold back on sharing those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Curaleaf!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you understand the medical cannabis industry and Curaleaf's role in it. Brush up on relevant regulations, especially those from the MHRA, and be ready to discuss how they impact customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to manage complex B2B relationships. Think about times when you resolved issues or improved processes, and be ready to share these stories during the interview.
✨Be Data Savvy
Since this role involves handling sensitive data, demonstrate your proficiency with Microsoft Office and any experience you have with Zendesk or similar systems. You might even want to mention specific tools or techniques you've used to ensure accuracy in data management.
✨Stay Calm and Professional
The interviewers will be looking for your ability to remain composed under pressure. Practice answering questions clearly and confidently, and don’t hesitate to ask for clarification if you need it. This shows you're proactive and adaptable!
