At a Glance
- Tasks: Lead a passionate team to deliver the best coffee experience at Costa Coffee.
- Company: Join Costa Coffee, the nation's favourite coffee shop with a vibrant culture.
- Benefits: Enjoy competitive salary, free drinks, discounts, and great career progression.
- Other info: Flexible full-time role with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make memorable moments for customers every day.
- Qualifications: Experience in hospitality management and a passion for excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greater London, England, United Kingdom.
Company: Costa Coffee
About Us
We are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you will work for the nation’s favourite coffee shop, enjoying brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do.
What We Offer
- Competitive starting salary.
- Great opportunities to progress and develop.
- Free handmade drinks and 50% discount on food and bottled drinks (while on shift).
- Company pension scheme with matched contributions.
- Managers incentive schemes including various bonus schemes.
About the Role
It is all about coffee, but not just any coffee – it’s Costa Coffee! You will perfect your craft through amazing training, ensuring every customer experience is awesome. You will take accountability of the profit and loss for the store and look to maximise where possible.
Key Responsibilities
- Efficient management of the store operation, ensuring we deliver the best coffee experience to our customers.
- Plan and coordinate weekly rosters, shifts and staff holidays.
- Drive sales growth by working with the team to maximise key sales areas and KPIs.
- Effective financial management of the store’s P&L, working to productivity and gross profit targets.
- Develop the team, ensuring all members receive the best training in-store and via the online learning platform.
- Support and motivate the team, coaching and engaging to drive their performance and deliver excellent customer service and store standards.
- Manage stock and order systems for food & consumables, ensuring 100% supply of items for customers.
- Ensure the store operates adhering to all company policies, procedures, brand standards, food & health & safety checks and statutory hygiene practices.
What We Are Looking For
- An experienced general or deputy hospitality manager from a preferred branded background, passionate about people, with a flair for great service and attention to detail.
- This is a full‑time role requiring a fully flexible approach to work.
- Leadership with coaching experience – leading from the front.
- A commercial mind capable of thinking ahead and seeing the bigger picture to maximise sales opportunities.
- A brand ambassador ensuring strong attention to brand standards.
- An ambitious character eager to join our growth journey.
- Ability to thrive under pressure and execute with pace.
- Experience managing and developing teams.
Store Manager - Costa Coffee Northwood employer: Occupop
At Costa Coffee, we pride ourselves on being a vibrant and supportive employer, where passion and teamwork are at the heart of everything we do. As a Store Manager in Greater London, you will benefit from competitive pay, exceptional training opportunities, and a generous employee discount, all while leading a dedicated team to create memorable experiences for our customers. Join us and enjoy a culture that values your growth and success, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Costa Coffee Northwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with their values of passion and teamwork. We want to see that you can bring energy to the role!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams in the past. Costa Coffee is all about great service, so highlight your ability to drive performance and create memorable moments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Costa Coffee family.
We think you need these skills to ace Store Manager - Costa Coffee Northwood
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee industry or how you enjoy creating memorable moments for customers. We want to see that you're as passionate about coffee as we are!
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and developed teams in the past. We’re looking for someone who can inspire others and drive performance!
Be Specific About Your Achievements:Use numbers and examples to back up your claims. Whether it’s increasing sales or improving customer satisfaction, we want to know how you’ve made a difference in previous roles. This helps us see the impact you could have at Costa Coffee!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started with Costa Coffee!
How to prepare for a job interview at Occupop
✨Know Your Coffee
As a Store Manager at Costa Coffee, it's crucial to have a solid understanding of coffee and the brand. Brush up on Costa's history, their coffee varieties, and what makes them unique. This knowledge will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff, resolved conflicts, or improved team performance. Highlighting your coaching experience will demonstrate that you're ready to lead from the front.
✨Understand Financial Management
Since you'll be accountable for the store's P&L, brush up on your financial management skills. Be ready to discuss how you've previously maximised sales and managed budgets. Showing that you can think commercially will set you apart from other candidates.
✨Emphasise Customer Experience
Costa Coffee prides itself on delivering memorable customer experiences. Prepare to discuss how you've enhanced customer service in previous roles. Share specific strategies you've implemented to ensure customers leave happy, as this aligns perfectly with the company's values.
